Hiromi Taniguchi
Christchurch,Sockburn
Summary
Friendly and attentive hospitality professional with experience in traditional matcha preparation, sake service, and Japanese fine dining. Skilled in calm communication and conflict resolution, with a strong focus on creating a warm and comfortable atmosphere for guests. Known for a gentle personality, teamwork, and thoughtful service that puts people at ease.
Overview
6
6
years of professional experience
Work History
Macha Barista and Japanese Cuisine Sever
Yakumo Saryo－High-end Japanese tea and kaiseki restaurant in Tokyo
Tokyo, Meguro
05.2024 - 05.2025
- Prepared and served traditional matcha using a tea whisk and a tea bowl.
- Explained Japanese dishes and ingredients to domestic and international guests.
- Offered tea pairings to complement seasonal Japanese dishes.
- Provided sake service and made recommendations based on guests' preferences.
- Maintained an attentive presence to deliver high-quality hospitality.
Customer Service Officer
Municipal Government
Tokyo And Kanagawa, Shinjuku And Fujisawa
04.2019 - 03.2024
- Assisted residents with tax inquiries and official procedures at the service counter.
- Handled a wide range of administrative tasks with accuracy and confidentiality.
- Provided attentive and respectful service to people of various ages and backgrounds.
- Trained and supervised part-time staff to ensure consistent service quality.
- Responded calmly and effectively to difficult situations and internal team conflicts.
Education
Bachelor of Laws - Law
Konan University
Kobe,Japan03-2018
Skills
- Warm, friendly, and attentive customer service
- Macha preparation
- Conflict resolution with empathy and calmness
- Clear and respectful communication
- Calm and professional demeanor under pressure
- Teamwork
Languages
Japanese
Native/ Bilingual
English
Professional
Affiliations
- Attending latte art classes to improve coffee and barista skills
- Enjoy helping others and creating relaxing spaces for guests
Work Type
Part TimeFull TimeContract WorkWork Location
RemoteOn-SiteHybridTimeline
Macha Barista and Japanese Cuisine Sever
Yakumo Saryo－High-end Japanese tea and kaiseki restaurant in Tokyo
05.2024 - 05.2025
Customer Service Officer
Municipal Government
04.2019 - 03.2024
Bachelor of Laws - Law
Konan University
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