Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Hitarth Narang

Christchurch Central,Christchurch

Summary

Dynamic sales professional with extensive experience at IAG, excelling in insurance underwriting and customer relationship management. Proven track record of enhancing market share through strategic sales initiatives and exceptional problem-solving skills. Adept at analyzing market trends to identify opportunities, driving significant growth while ensuring compliance with regulatory standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Insurance Consultant

IAG ( State and Westpac Insurance)
Christchurch Central, Christchurch
06.2023 - Current
  • Provided customers with detailed information about insurance coverage options.
  • Maintained a comprehensive knowledge of state laws governing personal insurance sales practices.
  • Engaged customers through diverse channels to enhance interaction quality.
  • Identified stated and unstated insurance needs to deliver tailored solutions.
  • Executed underwriting processes aligned with personal underwriting delegations.
  • Deliver exceptional customer experiences that surpass expectations and ensure effective resolution of customer queries
  • Enhance and uphold technical knowledge of insurance products and systems, incorporating all risk and compliance requirements
  • Contributed constructively with immediate team and IAG colleagues to achieve IAG purpose and strategy.
  • Shared knowledge, skills, and resources to enhance team collaboration and effectiveness.
  • Provided customer contact support for key business initiatives as needed.

Area Sales Representative

Edwards & Hardy Roofing
Papatoetoe, Auckland
01.2023 - 06.2023
  • Resolved customer issues promptly by providing accurate information regarding product specifications or pricing policies.
  • Maintained up-to-date knowledge of competitors' activities in the assigned area.
  • Developed and implemented sales strategies to increase market share in assigned territories.
  • Documented customer interactions, inquiries, complaints, and other relevant information in a database system.
  • Analyzed customer feedback to identify areas of improvement for products or services.
  • Prepared monthly sales forecasts based on analysis of past sales data and current market trends.
  • Researched potential customers, identified opportunities for new business, and maintained relationships with existing clients.
  • Reported regularly to management regarding sales performance results against targets set by company objectives.

Territory Manager /Retail Sales Associate

Home Express
Auckland, Auckland
04.2022 - 11.2022
  • Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
  • · Cultivated long-term relationships with existing and prospective customers within designated sales territory.
  • Generated leads through cold calling and identified opportunities for market expansion.
  • Adapted to fast-paced work environment, demonstrating flexibility and resilience.
  • Attended training sessions and company events to enhance expertise and promote brand image.
  • Maintained comprehensive lists of prospective customers to drive sales initiatives.
  • Leveraged product knowledge to recommend tailored solutions for customer needs.

Sales Representative

D&P Group Limited ( 2degrees)
Auckland, Auckland
11.2020 - 04.2022
  • Analyzed market trends to identify potential sales opportunities.
  • Generated new sales leads through cold calling and networking activities.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Negotiated pricing contracts with customers to maximize profits.
  • Identified opportunities for cross-selling additional products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Reviewed monthly performance against targets set by management team.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Performed market research to identify potential sales opportunities.

Sales Manager

Aida Group ( Nova Energy)
New Plymouth, New Plymouth
12.2019 - 11.2020
  • Gathered and managed data regarding sales performance for effective decision-making.
  • Submitted records and reports to company ensuring compliance with standards.
  • Monitored productivity using sales reports for team and individual assessments.
  • Provided direction, feedback, and recruitment assistance to enhance team capabilities.
  • Promoted and sold clients' products through daily home visits to potential customers.
  • Ensured professionalism in customer interactions by implementing regular training on service policies.
  • Maintained strong client relations with non-profit organizations to foster loyalty.
  • Coordinated tasks within the sales team to ensure operational efficiency.

ICT Field Sales Manager (B2B & B2C)

Integrate Group LTD
Christchurch, Christchurch
03.2018 - 11.2019
  • Increased sales of Client ICT services, including fiber broadband and telephone solutions.
  • Assisted with HR and project management tasks, focusing on team induction and training sessions.
  • Supported change management initiatives through technical training in software applications for sales.
  • Managed technical queries related to modem, LAN, and WAN; educated customers on ICT product functionality.
  • Completed ICT contract documentation accurately to ensure compliance and customer satisfaction.
  • Entered new sales leads and statistics into Salesforce daily for accurate reporting and provisioning.
  • Monitored performance against KPIs to ensure achievement of regional sales targets.
  • Provided marketing strategies to enhance client product upselling opportunities.

Education

Graduate Diploma In Applied Business Studies Level7 In Management - Management

Whitireia Polytechnic
Auckland, NZ
09-2017

Bachelor Of Commerce - Commerce

Delhi University
New Delhi
07-2015

Skills

  • Insurance underwriting
  • Customer relationship management
  • Sales forecasting
  • Market analysis
  • Risk assessment
  • Regulatory compliance
  • Team leadership
  • Excellent communication
  • Problem solving
  • Time management

Certification

2021 Credit Principles and Origination Policy

2021 CCCFA policy

2020 Fair Trading Act

2020 anti-money laundering

2020 affordability

Languages

English
Full Professional
Hindi
Full Professional

Accomplishments

I have full-level D delegations and was an EP change champion in the state insurance

References

References available upon request.

Timeline

Personal Insurance Consultant

IAG ( State and Westpac Insurance)
06.2023 - Current

Area Sales Representative

Edwards & Hardy Roofing
01.2023 - 06.2023

Territory Manager /Retail Sales Associate

Home Express
04.2022 - 11.2022

Sales Representative

D&P Group Limited ( 2degrees)
11.2020 - 04.2022

Sales Manager

Aida Group ( Nova Energy)
12.2019 - 11.2020

ICT Field Sales Manager (B2B & B2C)

Integrate Group LTD
03.2018 - 11.2019

Graduate Diploma In Applied Business Studies Level7 In Management - Management

Whitireia Polytechnic

Bachelor Of Commerce - Commerce

Delhi University

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