Hitesh Behal
19 Aklander Rise, Flat Bush ,Auckland
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Akshat Financials Limited
08.2019 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Representative
Harvey Norman
01.2014 - 07.2019
- Maintained office PCs, networks and mobile devices.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained and mentored new sales representatives.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
IT Systems Support Coordinator
Cottan Limited
09.2012 - 12.2013
- Scheduled service requests according to urgency of clients.
- Performed setup and maintenance of computer/IT systems.
- Skilled at working independently and collaboratively in a team environment.
- Prepared monthly reports on services provided and submitted to accounts for invoicing.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved software and hardware problems and took client's feedback.
- Logging and activity planning in ticketing systems
- Proven ability to learn quickly and adapt to new situations.
- Managed domains, troubleshot workstations, and restored data.
- Provided IT support to clients according to their business requirements.
- Amended and rectified complaints for system errors.
- Ensured to resolve the tickets within agreed resolutions times.
Education
National Diploma - Computing
Royal Business College
Auckland, NZ01.2011
Bachelor of Science - Information Technology
Punjab Technical University
2009
ITI Diploma - Trade, Refrigeration and Air Conditioning
Punjab Technical Board
2008
Skills
- Reading Comprehension
- Analytics
- Lead Identification and Generation
- Operational Efficiency
- Client Relationship-Building
- Account Development
- Marketing
- Market and Competitive Analysis
- Sales Statistics Analysis
- Process Improvement
- Digital Sales
- Goals and Performance
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Business Development Manager
Akshat Financials Limited
08.2019 - Current
Sales Representative
Harvey Norman
01.2014 - 07.2019
IT Systems Support Coordinator
Cottan Limited
09.2012 - 12.2013
National Diploma - Computing
Royal Business College
Bachelor of Science - Information Technology
Punjab Technical University
ITI Diploma - Trade, Refrigeration and Air Conditioning
Punjab Technical Board
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