HITESH NAKRANI
CANTERBURY,Darfield
Summary
Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
8
8
years of professional experience
Work History
Managing Director
Shivay Trading LTD. T/A Challenge Darfield
04.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Negotiated favourable contracts with vendors for reduced costs and improved service quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored expenditures to mitigate risk of overages.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Store Manager
Red Roar LTD. T/A Liquorland
02.2019 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Manager
Read Roar LTD. T/A Liquorland
02.2016 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Diploma in Business Management - Business Development
NZQA
Auckland, NZ11.2016
Bachelor of Commerce - Business Administration
Gujarat University
India07.2011
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Business Planning
- Strategic Planning
- Client Relationships
- Partnership Development
- Budget Management
- Organizational Development
Timeline
Managing Director
Shivay Trading LTD. T/A Challenge Darfield
04.2023 - Current
Store Manager
Red Roar LTD. T/A Liquorland
02.2019 - 03.2023
Assistant Manager
Read Roar LTD. T/A Liquorland
02.2016 - 02.2019
Diploma in Business Management - Business Development
NZQA
Bachelor of Commerce - Business Administration
Gujarat University
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