Hitexa Kathiriya
Whangarei Heads,NTL
Summary
Dynamic professional with a proven track record at RMP LIMITED, excelling in inventory management and customer service. Successfully trained teams, enhancing service quality and efficiency. Adept at implementing quality control measures and fostering guest satisfaction. Passionate about driving operational excellence and leveraging pastry and baking techniques to elevate culinary offerings.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
RMP LIMITED ( The deck cafe)
Whangarei heads, Whangarei
08.2023 - Current
- Assisted in managing daily operations of the café and staff scheduling.
- Trained new employees on café procedures and customer service standards.
- Oversaw inventory management, ensuring stock levels met business needs.
- Implemented quality control measures for food preparation and service delivery.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Supported marketing efforts by promoting daily specials and events to patrons.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
OJT (On Job Trainee)
Kailas Parcae
Singapore, Singapore
07.2022 - 01.2023
- Managed front desk operations and ensured customer service excellence.
- Trained and supervised front desk staff to maintain high service standards.
- Coordinated daily activities and schedules for front desk personnel.
- Collaborated with team members to ensure efficient service delivery.
- Engaged with customers to provide excellent service and address inquiries.
- Monitored inventory levels and reported shortages to management.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Assessed company operations for compliance with safety standards.
Front Desk Manager
Gila's Fast Food
Surat, Surat
10.2020 - 11.2021
- Executed cashier duties, including processing payments, balancing accounts, managing refunds, and resolving discrepancies to ensure accurate financial transactions.
- Trained and supervised front desk staff, fostering a culture of high service standards and enhancing guest satisfaction.
- Coordinated daily activities and schedules for front desk personnel, optimizing workflow and ensuring efficient operations.
- Processed orders and payments accurately using point-of-sale systems.
Education
Certificate - Diploma In Hospitality (Cafe Management)
Baking Industry Training College
Singapore , Singapore 01.2022 - 01.2023
Bachelor of Commerce (Complete Till Sem-5)
Navgujarat College
Gujarat, Ahmedabad 12.2012 - 12.2015
Gyandeep High School
Surat, SuratSkills
- Inventory management
- Staff scheduling
- Customer service
- Quality control
- Pastry& Baking Techniques
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Certification
- Certificate of BITC (Jan 2023)
- Certificate of OJT Completion (Jan 2023)
- Certificate of license controller qualification course (March 2024)
- Manager’s Certificate Section 217, Sale & Supply of Alcohol Act (Aug 2024)
Timeline
Assistant Manager
RMP LIMITED ( The deck cafe)
08.2023 - Current
OJT (On Job Trainee)
Kailas Parcae
07.2022 - 01.2023
Certificate - Diploma In Hospitality (Cafe Management)
Baking Industry Training College
01.2022 - 01.2023
Front Desk Manager
Gila's Fast Food
10.2020 - 11.2021
Bachelor of Commerce (Complete Till Sem-5)
Navgujarat College
12.2012 - 12.2015
Gyandeep High School