Summary
Overview
Work History
Education
Skills
Timeline
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Harrison Jon Dargan

Browns Bay,AUK

Summary

Experienced in operations management for a facilities maintenance and management company. Recently transitioned into a newly appointed role as a sales systems development and support coordinator within two CC Group companies. Extensive background in administration, technical assistance supported by experience in sales & client relationship management resulting in significant company growth. Highly regarded for outstanding organizational skills and dependability in managing multiple priorities with a positive attitude. Proven ability to take on additional responsibilities to achieve team goals. Seeking an organization that values long-term development and invests in skill enhancement.

Overview

5
5
years of professional experience

Work History

CC Group - CC Facilities

CC Group
06.2023 - Current
  • Developed and implemented strategies & system to maximize customer satisfaction & internal processes
  • Provided exceptional service to clients, responding quickly to requests or inquiries regarding facility maintenance needs.
  • Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
  • Led the adoption of CRM software within the sales support team, significantly improving data accuracy and accessibility for all team members.
  • Evaluated software tools designed to streamline tasks related to CRM systems, order tracking platforms, or other essential applications used by the Sales team
  • Developed and maintained relationships with external vendors and suppliers.
  • Delivery of outcomes to key stakeholders reporting of targets and forecasting.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.

Operations Manager

Russet Engineering
04.2021 - 06.2023
  • Operational Management overseeing all aspects of the business across 3 key branches in the north island and maintaining strong management relationships with 7 more across New Zealand
  • Supporting Key stakeholders through daily ongoing correspondence to ensure all targets are met
  • Internal and External sales providing customers with solutions for required needs
  • Fleet Management maintaining all vehicle service standards and insurance
  • Administration management- invoicing, accounts payable, and receivable
  • Organization of export and import goods documentation
  • Purchasing negotiations and maintaining relationships with suppliers
  • Health and Safety administration- ensuring all policies and acknowledgments are maintained and adhered to
  • Working outside of standard business hours and days on call 24/7 to satisfy customer requirements
  • Prioritized tasks and planned workflows to meet operational targets
  • Drafted preventive maintenance schedule to support equipment longevity
  • Increased sales by offering advice on purchases and promoting additional products
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules
  • Trained and developed new hires in company processes, and product knowledge.

Plumbing Apprentice

JVO Plumbing and Drainage LTD
09.2019 - 04.2021
  • Problem Solving
  • Safely handled tools and equipment in large-scale projects
  • Experience Working in Confined spaces and Certified
  • Experience Working at heights and using fall arrest equipment
  • Ability to prioritise tasks and work extended hours
  • Working outside of standard business hours on call
  • Experience operating an Excavator
  • Responded to emergency situations to resolve in a timely manner

Education

Advanced Working At heights -

2021

Confined Spaces and Gas Testing Certification -

2021

Forklift Endorsement -

2020

Bachelor of Health Science - Paramedicine

Auckland University of Technology
2019

Bachelor of Health Science - Nursing

Auckland University of Technology
2016

NCEA -

Pakuranga College
2015

Skills

Interpersonal

  • Excel in building and maintaining client relationships Customer focused going above and beyond to meet client needs and fulfill, expectations
  • Maintain good relationships with key stakeholder Understanding business needs to ensure continued growth within the company
  • Confident in managing a team providing knowledge and encouragement to develop skills and abilities of individuals
  • Self-Management/working unsupervised effectively and independently
  • Communication
  • Strong verbal and communication ability through employment & sales background history
  • Listens effectively and positively implement feedback
  • Positive attitude to learning skills to better my own skill in a field
  • Effective communicating and Liaising with contractors & inhouse teams to complete tasks
  • Practical
  • Physically active, healthy and fit
  • Working in confined spaces and working at heights
  • Experience using hand tools and power tools
  • Attain technical skills and abilities quickly, understanding the importance of ensuring a high standard of skills for optimal outcomes
  • Electronics and Technology
  • Competent in MS office experienced in excel
  • Familiar with Accounting software systems Xero
  • Confident in CRM Systems experienced in Hubspot & Accredo
  • Confident in ability to operate Windows and Mac operating systems

Timeline

CC Group - CC Facilities

CC Group
06.2023 - Current

Operations Manager

Russet Engineering
04.2021 - 06.2023

Plumbing Apprentice

JVO Plumbing and Drainage LTD
09.2019 - 04.2021

Advanced Working At heights -

Confined Spaces and Gas Testing Certification -

Forklift Endorsement -

Bachelor of Health Science - Paramedicine

Auckland University of Technology

Bachelor of Health Science - Nursing

Auckland University of Technology

NCEA -

Pakuranga College

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Harrison Jon Dargan