Hannah Joy Roberts

• Shot and Go Energy Drink

• Commercial promotions
• Telecom/Vodafone/Cadbury/Mobil/Just Juice

• Completed clerical and data entry tasks to optimize financial procedures.
• Reconciled accounts and investigated variances.
• Updated daily transaction records to assist with payroll and billing administration.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Submitted reports on payroll activities.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
• Marketing administrative support
• Processing and approval of all orders
• Customer interfacing

• Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
• Explained important information regarding features and functions for various products so that customer was knowledgeable.
• Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
• Exceeded customer requirements with accurate and deliverable solutions.
• Instructed sales staff on product protocols, proper utilization and effective guidance methods to support clinical application of devices.
• Trained, coached, and mentored new sales associates for maximum performance.
• Handled cash register operations and customer transactions to process payments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Greeted customers and provided product advice to increase sales.

• Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
• Performed all stock keeping processes and assisted in replenishing all items as per company policy.
• Facilitated strategies to present and sell merchandise through regular product demonstrations.
• Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
• Operated cash register to accurately complete customer financial transactions.
• Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.

• Export Air Post Flight Tracing
• Customer Care/Service
• General

Seasonal Christmas sales staff member for national and international promotional events.