Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
MY WALK OF LIVING
Additional Information
Languages
Timeline
HOANA-MARIE HEREWINI

HOANA-MARIE HEREWINI

Operator
Rotorua,BOP
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

Adept at enhancing team efficiency and guest satisfaction, I leveraged strong organizational skills and a teamwork orientation at Novotel to significantly improve service delivery. My expertise in customer service and time management, coupled with a knack for multitasking, drove notable achievements in operational excellence and guest experience, embodying a commitment to excellence and continuous improvement.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Room Attendant

Novotel
01.2022 - 11.2022
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Kiwifruit Picker

Trevelyan's Pack & Cool
02.2020 - 08.2020
  • Continuously improved personal picking speed without compromising fruit quality or safety standards.
  • Effectively communicated with supervisors regarding any concerns or suggestions for improvement in the field operations.
  • Adhered to strict workplace safety guidelines, minimizing injuries and accidents onsite.
  • Reduced fruit damage by employing gentle picking techniques during harvest.

Recycling Sorter

Smart Environmental
01.2019 - 02.2020
  • Compressed materials into reusable, shippable or movable sizes using balers and other equipment.
  • Inspected materials to determine appropriate placements for repurposing or disposal.
  • Upheld high cleanliness standards within the facility, promoting a safe and efficient working environment.
  • Played an integral role in achieving company recycling goals through diligent execution of assigned tasks and commitment to excellence.

Laundry Operator

Alsco Industries
02.2018 - 09.2018
  • Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
  • Streamlined workflow by effectively loading and unloading washers and dryers according to capacity guidelines.
  • Sustained equipment functionality through routine cleaning, maintenance checks, and prompt reporting of issues to management.
  • Reduced garment damage by properly handling delicate fabrics throughout the laundering process.

Recycling Employee

Material Processing Ltd
04.2011 - 11.2017
  • Increased facility cleanliness, maintaining a well-organized and hazard-free work environment.
  • Optimized resource management by accurately weighing recyclable materials and recording data for further analysis.
  • Spearheaded employee training initiatives, sharing best practices and expert knowledge with new hires.
  • Sorted materials to separate high-grade materials such as copper and brass.

Kitchen Staff Member

Mel Kitchen
10.2008 - 05.2009
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.

Youth Worker

Stratford Community Centre
06.2006 - 01.2007
  • Continuously improved personal picking speed without compromising fruit quality or safety standards.
  • Effectively communicated with supervisors regarding any concerns or suggestions for improvement in the field operations.
  • Adhered to strict workplace safety guidelines, minimizing injuries and accidents onsite.
  • Reduced fruit damage by employing gentle picking techniques during harvest.

Seasonal Worker

Opotiki Packing And Coolstorage
07.2004 - 08.2004
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
  • Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.

Factory Production Worker

Fonterra
06.2000 - 02.2003
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Operated Number machines proficiently and in compliance to safety standards.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Education

Hawera High School, Hawera, TKI

Skills

  • Teamwork orientation
  • Can do Attitude
  • Customer Service
  • Time Management
  • Multitasking and Prioritizing

Accomplishments

  • Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
  • Documented and resolved Issue which led to Results.

Affiliations

Te Whanau A Apanui

Ngai Tuhoe

Whakatohea

Mataatua

Maniapoto/ Tainui

Ratana

Ngati Ruanui

Parehaka


Certification

Fencing

Women Empowerment

MY WALK OF LIVING

Family Oriented

Kapa Haka

Outdoor Adventurous

Food Gathering

Hunting / Diving

Very Musical

Additional Information

I have walked many lines of work with open minds an clear intakes towards all challenges high an low outcomes whilst exploring all kinds of work duties factors to succeeding fulfill potential skills and learning all experience in all aspects of values

Languages

English
Elementary
Maori
Native or Bilingual

Timeline

Room Attendant - Novotel
01.2022 - 11.2022
Kiwifruit Picker - Trevelyan's Pack & Cool
02.2020 - 08.2020
Recycling Sorter - Smart Environmental
01.2019 - 02.2020
Laundry Operator - Alsco Industries
02.2018 - 09.2018
Recycling Employee - Material Processing Ltd
04.2011 - 11.2017
Kitchen Staff Member - Mel Kitchen
10.2008 - 05.2009
Youth Worker - Stratford Community Centre
06.2006 - 01.2007
Seasonal Worker - Opotiki Packing And Coolstorage
07.2004 - 08.2004
Factory Production Worker - Fonterra
06.2000 - 02.2003
Hawera High School - ,

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