Hoani Pahi
AUCKLAND,AUK
Summary
Experienced in cash handling and customer service with a track record of accuracy and efficiency. Acknowledged for strong attention to detail and dedication to teamwork. Focused on achieving operational goals and improving service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Personal
Wattle Downs
01.2025 - 07.2025
- Delivered companionship and emotional support, significantly improving family member's overall well-being.
- Administered medications as prescribed, ensuring strict adherence to schedules.
- Ensured clean and safe living environments, enhancing comfort and quality of life for family members.
- Collaborated with whanau to discuss care plans and address family members' needs.
- Monitored health conditions and reported changes to healthcare professionals promptly.
- Coordinated recreational activities that promoted social interaction and mental engagement for family members.
- Supported personal care needs including dressing, and mobility assistance.
- Prepared meals based on dietary requirements and provided feeding assistance.
Events Cashier
Wayver
12.2024 - 01.2025
- As below
Tutor
James Cook High School
01.2024 - 12.2024
- Implemented feedback mechanisms to enhance team collaboration and productivity.
- Monitored project progress and reported status to the staff.
- Assessed team performance against established goals and objectives.
- Mediated conflicts between students and leaders promptly to maintain a positive learning atmosphere.
- Facilitated regular staff meetings to review progress, address challenges, and devise solutions.
- Developed and implemented strategies to improve team performance..
- Scheduled training and wānanga according to workload requirements.
- Oversaw 60-member team, maintaining quality standards and supporting productive work environment.
Events cashier
Wayver
12.2023 - 01.2024
- Operated cash register and processed customer transactions with accuracy and efficiency.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Collaborated with team members to optimize store operations and improve service delivery.
- Accepted payments by cash or credit card, issued receipts, and provided change promptly.
- Trained new team members on cash register operation, stock procedures, and customer service standards.
- Counted cash drawer at shift start to verify amounts and ensure accountability.
- Answered customer inquiries regarding store procedures and policies to facilitate understanding.
Student Volunteer
James Cook High School
03.2021 - 03.2021
- Engaged with community members to facilitate covid vaccination appointments.
- Handled inquiries via phone, email, and in-person communication to ensure timely responses.
- Collaborated with cross-functional teams to support project success.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
James Cook High School
Manurewa, NZ12-2023
Skills
- Customer support
- Conflict resolution
- Employee training
- Time management
- Attention to detail
- Problem solving
- Cash handling
- POS systems
- Basic math skills
- Team collaboration
- Work ethic
- Performance assessment
Languages
Māori
Native/ Bilingual
Certification
- Restricted Drivers License
Affiliations
- Volunteer design work, He Kahurangi Mōu
- Personal training, power lifting
Timeline
Caregiver
Personal
01.2025 - 07.2025
Events Cashier
Wayver
12.2024 - 01.2025
Tutor
James Cook High School
01.2024 - 12.2024
Events cashier
Wayver
12.2023 - 01.2024
Student Volunteer
James Cook High School
03.2021 - 03.2021
High School Diploma -
James Cook High School