Hoete Mitai-Ngatai
Matipo Heights,Rotorua
Summary
Highly driven General Manager at ahu boutique successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
General Manager
ahu boutique
Rotorua CBD, Rotorua
07.2020 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented strategies for organizing and managing promotional events, resulting in increased product awareness.
- Resolved customer complaints in a timely manner.
- Analyzed financial data to identify areas of improvement.
- Ensured competitive pricing through regular price evaluation.
- Developed supplier relationships to negotiate favorable pricing.
Business Analyst
Glenn Hawkins and Associates
Rotorua CBD, Rotorua
03.2018 - 03.2019
- Created and maintained weekly progress reports for the entire team.
- Drafted precise budgets, LOAs, and project proposals.
- Worked directly with MBIE to complete client funding applications.
- Completed clients' land-use options reports with senior team members and manager.
- Delivered PowerPoint presentations to the firm of the consulting team's monthly outcomes and goals.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Reviewed existing policies on Trust deeds and against industry standards for compliance purposes and remuneration reviews.
Deloitte Internship
Deloitte Rotorua
Rotorua, Rotorua
11.2017 - 02.2018
- Conducted interviews with customers to gain insights into their experiences, such as Air NZ managers.
- Attended client meetings with Maori Trust trustees, with client managers.
- Maintained positive working relationship with fellow staff and management.
- Completed Xero accounting programmes
Marketing Assistant
Mitai Holdings Ltd
Rotorua, Rotorua
03.2017 - 09.2017
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Assisted manager with the development and implementation of marketing campaigns for Mitai.
- Generated content for various media platforms, such as websites and social media accounts.
- Developed and maintained relationships with key stakeholders such as moteliers and hoteliers in the Rotorua vicinity.
Education
Associate of Arts - Accounting
The Career Academy NZ
Online09-2024
Associate of Arts - Accounting And Business Management
Toi Ohomai Institute of Technology
Rotorua, NZ03-2020
Skills
- Distribution Management
- Project Management
- Staff Supervision
- Customer Relationship Management
- Advertising and marketing
- Market Analysis
- Sales
- Leader
- Branding
- Communication Skills
- Problem Resolution
- Product creation
- Sales Team Development
Languages
Spanish
Full Professional
Maori
Native/ Bilingual
Accomplishments
- Co-founder of Kōkō Chocolate NZ
- Played in an international hockey tournament in Malaysia in 2008 with the NZ U21 Men's hockey team
- Performed Kapa haka at the Lincoln Memorial in Washington DC with Tuku Iho cultural group in 2017.
- Managed a team of 10 people at the Te Ngae nursery during 2020.
- Worked in various TV/film roles as an actor such as Chief of War in 2022
Affiliations
- Enjoy music, singing, playing the guitar, saxophone and piano.
- Hockey, shooting hoops, and working out.
- Acting trainings and auditions and kapa haka.
References
References available upon request.
Timeline
General Manager
ahu boutique
07.2020 - Current
Business Analyst
Glenn Hawkins and Associates
03.2018 - 03.2019
Deloitte Internship
Deloitte Rotorua
11.2017 - 02.2018
Marketing Assistant
Mitai Holdings Ltd
03.2017 - 09.2017
Associate of Arts - Accounting
The Career Academy NZ
Associate of Arts - Accounting And Business Management
Toi Ohomai Institute of Technology
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