Hollie ELLMERS
Wellington
Summary
Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction.
Creative Photographer with extensive experience capturing stunning images and creating visually compelling content. Innovative with comprehensive understanding of camera settings, lighting techniques and digital editing tools. Strong management skills and committed to meeting clients' expectations.
Overview
3
3
years of professional experience
Work History
Cafe Manager
Mojo's Cafe
03.2024 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, rostering, and supply ordering.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Wedding Photographer
Self-employeed
10.2022 - Current
- Provided exceptional customer service throughout the entire planning process, from initial consultation to final product delivery.
- Developed customized photography packages tailored to meet the unique requirements of each couple.
- Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding photography.
- Delivered high-quality edited images for clients, showcasing their special day through a personalized photo album.
- Managed multiple weddings simultaneously, ensuring seamless coordination and timely execution of all tasks.
Assistant Wedding Photographer
Liz Rikiti Photography
01.2022 - Current
- Photographed high-quality images for various print and digital projects.
- Prepared lights and flashes to be used with cameras.
- Directed wedding guests to pose for photographs.
- Took photos from different angles and perspectives to capture perfect images.
- Assisted main photographer in anything she may need.
- Ensured I was in the perfect spot to capture moments without blocking the main photographer.
Barista
Emporio
07.2023 - 12.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in the wholesale retail by weighing, bagging, labelling and packing wholesale orders (70x 3kg bags worth of coffee beans)
- Upselling and organizing customer retail orders
Manager
Dough Bakery
07.2022 - 07.2023
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
Event Photographer
Neil McKenzie Photography
06.2022 - 10.2022
- Set up different lighting and backdrops for different school balls.
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize final product.
- Photographed high-quality images for various print and digital projects.
- Took photos from different angles and perspectives to capture perfect images.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Education
Certificate - Early Childhood Education
Porse
12.2019
Skills
- Technical Knowledge
- Goals oriented
- Sales and marketing
- Verbal and written communication
- Barista skills
- Customer engagement
Accomplishments
- I have created and grown my own small business in photography.
- My business photographs portrait style images focusing mainly in weddings and family photoshoots.
- I love capturing moments for families to keep forever and strive to create a product that will be loved forever.
Timeline
Cafe Manager
Mojo's Cafe
03.2024 - Current
Barista
Emporio
07.2023 - 12.2023
Wedding Photographer
Self-employeed
10.2022 - Current
Manager
Dough Bakery
07.2022 - 07.2023
Event Photographer
Neil McKenzie Photography
06.2022 - 10.2022
Assistant Wedding Photographer
Liz Rikiti Photography
01.2022 - Current
Certificate - Early Childhood Education
Porse
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