Hollie O'Neill
2/7 Twelth Avenue
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial environments, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Professional Cleaner
Self Employed
09.2019 - 01.2025
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Professional Cleaner
Self Employed
01.2019 - 08.2019
- Cleaned AirBnB and other home stays to highest standards.
- Emptied trashcans and transported waste to collection areas.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Developed and implemented comprehensive cleaning plan for entire building.
Contract Cleaner
Biniris
01.2018 - 01.2019
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Used time management and efficient cleaning methods to meet deadlines.
Cleaning Crew Supervisor
Challenger Group QLD
03.2015 - 12.2017
- Coordinated, directed and monitored cleaning staff duties by use of manual and electrically powered tools and equipment.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Gelato Store Manager
Monte Gelato
06.2013 - 03.2015
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Gelatopia
02.2012 - 03.2013
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Education
Year 13 -
Otumoetai College
12.2011
Skills
- Employee Training
- Report Analysis
- Staff Management
- Schedule Management
- Time Management
- Chemical handling
- Conflict resolution
- Crew management
Skills
- Organizing and Categorizing
- Professional Relationships
- Chemical Handling
- Chemical Handling Safety
Certification
NDIS Certificate
- Working with Elderly and Disabled
Timeline
Professional Cleaner
Self Employed
09.2019 - 01.2025
Professional Cleaner
Self Employed
01.2019 - 08.2019
Contract Cleaner
Biniris
01.2018 - 01.2019
Cleaning Crew Supervisor
Challenger Group QLD
03.2015 - 12.2017
Gelato Store Manager
Monte Gelato
06.2013 - 03.2015
Assistant Manager
Gelatopia
02.2012 - 03.2013
Year 13 -
Otumoetai College
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