Summary
Overview
Work History
Education
Skills
Timeline
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Holly Brake

Summary

A skilled and experienced hospitality professional seeking to diversify skills by joining a new industry. With exceptional communication skills. strong attention to detail and a passion for delivering exceptional customer experiences, I am confident in my ability to excel in this new endeavour.

Overview

13
13
years of professional experience

Work History

Customer Services Coordinator

Autex
07.2024 - 09.2024
  • Taking customer calls and queries and finding mutually beneficial solutions for issues.
  • Handle client inquiries and complaints about the companies products and services.
  • Collaborate with other departments to resolve complex customer issues.
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Enter orders and co-ordinate with other teams to ensure quick and efficient service.
  • Building and maintaining strong relationships with customers and the wider Autex team.
  • Ensuring stock levels are maintained and adequate.

Barista

Piccolina
01.2024 - 06.2024
  • Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Input orders into point of sale system and handled customer payments.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Team Leader and Front of House

Catroux
01.2021 - 12.2023
  • Built strong relationships with key clients.
  • Responsible for staff training and development.
  • Teach and practice all company policies, guidelines and expectations
  • Manage financing and staff delegation

Bartender Second in Charge

Andiamo Eatery
03.2020 - 01.2021
  • Streamlined process to improve efficiency.
  • Stock intake and ordering
  • Teach and practice all company policies, guidelines and expectations.
  • Ability to work independently in a fast paced environment.

Bartender

Culpeper
01.2018 - 01.2019

Bartender and Waitress

The Crab Shack
01.2014 - 01.2018

Bartender and Waitress

The Kingslander
01.2012 - 01.2014
  • Delivering high quality customer service and strong teamwork.
  • Cash Handling
  • Friendly attentive service.
  • Proactive team member.
  • Completed certificate in food health and safety.
  • Completed regular stocktakes.
  • Social media marketing.
  • Manage private events and weekly quiz nights.
  • Team leader for large corporate events.
  • Ability to adapt to different crowds.
  • Proactive team member

Corporate Supervisor

Spark Arena
01.2012 - 01.2014

Education

Western Springs College
Auckland, NZ

Skills

  • Self motivated
  • Reliable
  • Collaborative
  • Hands on team member
  • Customer Focused
  • Exceptional time management
  • Problem solving
  • Creative
  • Excellent written communication skills
  • Excellent verbal communication skills
  • Basic understanding in Microsoft software (Word, Office and Excel, E10)

Timeline

Customer Services Coordinator

Autex
07.2024 - 09.2024

Barista

Piccolina
01.2024 - 06.2024

Team Leader and Front of House

Catroux
01.2021 - 12.2023

Bartender Second in Charge

Andiamo Eatery
03.2020 - 01.2021

Bartender

Culpeper
01.2018 - 01.2019

Bartender and Waitress

The Crab Shack
01.2014 - 01.2018

Bartender and Waitress

The Kingslander
01.2012 - 01.2014

Corporate Supervisor

Spark Arena
01.2012 - 01.2014

Western Springs College

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Holly Brake