Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Clamp

Woolston,CAN

Summary

Im a bubbly outgoing person who has very high determination and love being on the phones, My jobs over the years have always been outbound calling and inbound calling , i started as a junior direct marketer and made my way up to business team leader, helping lead the team, i love my job but am looking for something more interesting,

Telemarketer with over extensive track record in sales and customer service. Professionally aids customers and assists with concerns or questions. Strengths include computer proficiency, troubleshooting, multitasking, and personal persuasion. Enthusiastic Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details inside and out to provide best possible service and develop most effective strategies for success. High-energy telemarketer with several years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. Skilled Telemarketer with track record of exceeding company's expectations and sales goals. Exceptional communication skills, numerically savvy, and skilled negotiator. True problem solver and visionary leader.

Overview

17
17
years of professional experience

Work History

Lead Telemarketer

HRV Canterbury
Hornby, Christchurch
05.2016 - Current
  • Conducted daily meetings with telemarketers to review performance metrics and provide guidance for improvement.
  • Cultivated strong relationships between customers and the organization by responding quickly to questions or concerns raised during conversations.
  • Created and maintained detailed records of customer interactions, feedback, orders, returns, and complaints.
  • Resolved escalated customer inquiries promptly by utilizing problem solving skills and working closely with internal stakeholders.
  • Collaborated with other departments such as marketing or IT teams to develop innovative solutions for improving customer experience.
  • Established quality assurance standards for the team to ensure accuracy in data entry and customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Telesales Insurance Agent

Eric James And Associates
City Centre , Christchurch
01.2013 - 03.2015
  • Initiated contact with potential customers through cold calls, emails and other communication methods.
  • Developed and implemented successful sales strategies to increase customer base.
  • Developed and implemented strategies to increase sales of insurance products.
  • Coached junior telesales agents on best practices for successful lead generation.
  • Resolved customer complaints promptly and efficiently to ensure customer loyalty.
  • Monitored competitors' pricing structures, adjusting rates accordingly to remain competitive in the market.

Front Counter Crew Member

McDonald's
Linwood , Christchurch
06.2010 - 03.2011
  • Operated cash registers to process payments from customers.
  • Monitored expiration dates on food items to ensure freshness for customers.
  • Inspected incoming shipments of food products for accuracy and quality assurance purposes.
  • Cleaned work areas regularly throughout shift including counters, equipment, floors.
  • Greeted customers upon arrival and provided exceptional customer service.

Service Deli Clerk

Countdown Church Corner
Riccarton, Christchurch
01.2008 - 03.2010
  • Maintained accurate records of inventory levels and restocked as necessary.
  • Greeted customers in a friendly manner and provided excellent customer service.
  • Cleaned work area, equipment and utensils to maintain a safe and sanitary environment.
  • Stocked shelves with deli products such as meats, cheeses, breads, salads and desserts.
  • Received deliveries from vendors ensuring accuracy of contents before signing off on paperwork.
  • Resolved customer complaints quickly and efficiently in order to maintain high level of satisfaction.

Education

High School Diploma -

Burnside High School
Christchurch, NZ
10-2008

Skills

  • Call Control
  • Goal-Oriented
  • Product and service understanding
  • Negotiation and Persuasion
  • Warm Calling
  • Data Entry
  • Customer Service
  • Lead Management
  • Product understanding
  • Upselling and Cross Selling
  • CRM Software
  • Outbound Calling
  • Appointment Scheduling
  • Inbound Call Management
  • Product Sales
  • Call Center Operations
  • Inbound and outbound calls

Timeline

Lead Telemarketer

HRV Canterbury
05.2016 - Current

Telesales Insurance Agent

Eric James And Associates
01.2013 - 03.2015

Front Counter Crew Member

McDonald's
06.2010 - 03.2011

Service Deli Clerk

Countdown Church Corner
01.2008 - 03.2010

High School Diploma -

Burnside High School
Holly Clamp