Holly Gatward

Operations Executive

• Processed customer orders, invoices and credits to support timely fulfillment and delivery.
• Learnt new methods, practices, and systems to reduce turnaround time.
• Efficiently processed claims, proof of delivery and ETA requests
• Creation and completion of product assemblies in Unleashed to support build inventory
• Engaged in company health and safety practices
• Skilled at working independently and collaboratively in a team environment.
• Supported customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Trained employees on operational policies and procedures.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Provided administrative support with accurate document preparation and data entry.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
• Assisted with company events that fostered team building and improved overall morale among employees.
• Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
• Collaborated with other departments to foster smooth operation of daily processes.
• Assisted operations manager with planning of routine operations and special projects.
• Learned and adapted quickly to new technology and software applications such as webnotes.
• Worked well in a team setting, providing support and guidance.

• Supported daily operations through the efficient processing of orders from Shopify and Unleashed
• Provided responsive and attentive customer service to promptly address customer queries
• Collaborated with other departments to foster smooth operation of daily processes.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Provided administrative support with accurate document preparation and data entry.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• · Phone and email communication with customers
• Efficient dispatch of orders
• Solved problems timely and effectively, ensuring customer satisfaction.
• Complied with and contributed to the health and safety culture at GoodBuzz

• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables.
• Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
• Assured customer satisfactions by welcoming customers and promptly clearing tables.