Holly Groom

Manage daily runnings of the Clinique cosmetics counter.

Track and achieve KPIs and targets.

Customer service and building relationships with Clinique clientele.

Lead, coach and support the sales team to reach their highest potential.

Deliver fast, friendly and knowledgeable service for customer enquiries and complaints.

Liaise with internal and external stakeholders.

Analyse sales reports and identify areas for improvement.

Deliver agreed customer service strategy and standards in store in conjunction with other managers.

Manage, coach, develop and motivate the team.

Continually look for opportunities to improve sales, performance and growth.

Ensure cosmetic service strategy is delivered.

Demonstrate and drive the company values throughout the store.

Ensure all stock is merchandised and maintained to company standards.