HOLLY HAWKINS
Summary
Motivated retail & hospitality sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful, individual, skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cinema Attendant
State Cinemas
12.2022 - 05.2023
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Waitress & Bartender
Harry's Hawker House & Bar
07.2022 - 12.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Barista
Colombos Coffee
06.2021 - 07.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Waitress
Denny's Restaurant
09.2020 - 05.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Waitress
Chiwahwah Bar & Restaurant
12.2019 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Receptionist
MyAuction
04.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Barista
Ferguson Plarre
01.2015 - 01.2016
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Waitress
Columbos
01.2013 - 01.2014
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Assistant
Cotton On | Melbourne Central
01.2012 - 01.2013
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Admin Assistant
La Mama Theatre & Melbourne Veterinary Clinic
03.2010 - 05.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Skills
- Flexibility & Adaptability
- Reliability & Time Management
- Microsoft Office Proficiency
- Complaint Resolution
- Effective & Efficient Communication
- Customer Service
- Complex Problem-Solving
- Upselling Strategies
- Brand Awareness Generation
- Persuasive Selling
- POS Systems
- New Hire Training
- Safe Food Handling Practices
Certification
RSA (AU)
Food Safety & Handling Certificate (AU)
Full NZ Drivers License
Referee
Brandon Rooney - 021 669 785
Store Manager - State Cinemas
Timeline
Cinema Attendant
State Cinemas
12.2022 - 05.2023
Waitress & Bartender
Harry's Hawker House & Bar
07.2022 - 12.2022
Barista
Colombos Coffee
06.2021 - 07.2022
Waitress
Denny's Restaurant
09.2020 - 05.2021
Waitress
Chiwahwah Bar & Restaurant
12.2019 - 03.2020
Receptionist
MyAuction
04.2019 - 09.2019
Barista
Ferguson Plarre
01.2015 - 01.2016
Waitress
Columbos
01.2013 - 01.2014
Retail Assistant
Cotton On | Melbourne Central
01.2012 - 01.2013
Admin Assistant
La Mama Theatre & Melbourne Veterinary Clinic
03.2010 - 05.2011
Similar Profiles
Cassidy RackliffeCassidy Rackliffe
Movie Theater Employee at Spotlight Cinemas/Black Bear CinemasMovie Theater Employee at Spotlight Cinemas/Black Bear Cinemas
Sa'quwone CastilloSa'quwone Castillo
Movie Theater Employee at Regal CinemasMovie Theater Employee at Regal Cinemas
Isai OliveraIsai Olivera
Regional Operations Director at CMX CinemasRegional Operations Director at CMX Cinemas
VERONICA FINETTOVERONICA FINETTO
Cinema Attendant at Multisala RivoliCinema Attendant at Multisala Rivoli
Alicia PilkingtonAlicia Pilkington
Cinema Attendant at Hoyts CinemasCinema Attendant at Hoyts Cinemas