Holly Hickman
Taupo,WKO
Summary
I am a personable, kind, bubbly and dedicated professional with a strong work ethic and a passion for providing excellent customer service. Whether working independently or collaboratively, I bring an adaptable and enthusiastic approach. I thrive on new challenges, actively seeking opportunities to integrate new skills. I am a British citizen with a permanent residence in New Zealand, I have lived here for 18 years with a full driver's license since 2015. I am eager to contribute my positive energy and interpersonal skills to a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Telephone Account Manager
N2N Communications LTD
01.2023 - 07.2023
- Built professional relationships with clients through effective communication and proactive account management.
- Collaborated with team members to achieve individual and collective sales targets.
- Identified customer needs by asking questions and advising on best solutions.
- Confidently used computer programs - CRM, Salesforce, Teams and Microsoft office programs.
- Held client meetings online and in person.
- Efficiently helped walk in customers with queries and account matters.
Teacher Aide
Mountview School
02.2022 - 12.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assisted classroom teacher with lesson plan preparations, admin and marking student work.
Commercial Cleaner
Clearly Clean
05.2021 - 12.2021
- Maintained a keen eye for detail, consistently delivering high-quality cleaning services to exceed client expectations.
- Responsible for multiple work sites and entrusted with keys and equipment.
- Efficiently organized and managed cleaning equipment, optimizing workflow and ensuring all tools are readily available for tasks.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Proactively identified and reported maintenance issues.
- Followed all safety protocols and guidelines, prioritizing a secure and hazard-free environment for both clients and staff.
Administrative Assistant/Receptionist
Clayton Park School
09.2019 - 12.2019
- Contributed to the supervision and organization of school trips, ensuring the safety and well-being of students.
- Provided assistance to students in the first aid bay, demonstrating a commitment to their health and welfare.
- Maintained a vigilant presence during break times, fulfilling on-duty responsibilities with dedication.
- Offered support to students and colleagues, showcasing excellent interpersonal and communication skills.
- Demonstrated exceptional customer service skills, promptly addressing and resolving telephone inquiries in a professional manner.
- Cultivated positive relationships with colleagues, fostering a collaborative and productive work environment.
- Conducted thorough stocktaking tasks, including managing inventory for first aid supplies, uniforms, stationery, and office supplies.
- Efficiently managed email correspondence, ensuring timely and organized communication.
- Acquired and implemented new organizational skills, enhancing overall efficiency and workflow.
- Demonstrated initiative in task completion, consistently finding ways to expedite work processes and identify additional responsibilities.
- Collaborated effectively with office staff, contributing to a cohesive team dynamic and shared goals.
- Systematically organized and maintained paperwork through diligent filing practices.
- Effectively handled call transfers, ensuring seamless communication within the organization.
Education
Diploma in Creative Digital Design
Yoobee College of Creative Innovation
Auckland 2021
Diploma in Digital Design, Web And Graphic Design
Yoobee College of Creative Innovation
Auckland2020
Certificate in Media Arts (Level 4)
Waikato Institute of Technology (Wintec)
Hamilton, NZ2019
NCEA Level 1 & 2
Taupo-nui-a-Tia College
Taupo, NZ2015
Skills
- Customer Service
- Organisational skills
- Attention to detail
- Office Administration
- Good initiative
- Problem Solving
- Positive attitude
- Confident computer skills
- Great team member
- Full NZ drivers license
Timeline
Telephone Account Manager
N2N Communications LTD
01.2023 - 07.2023
Teacher Aide
Mountview School
02.2022 - 12.2022
Commercial Cleaner
Clearly Clean
05.2021 - 12.2021
Administrative Assistant/Receptionist
Clayton Park School
09.2019 - 12.2019
Diploma in Creative Digital Design
Yoobee College of Creative Innovation
Diploma in Digital Design, Web And Graphic Design
Yoobee College of Creative Innovation
Certificate in Media Arts (Level 4)
Waikato Institute of Technology (Wintec)
NCEA Level 1 & 2
Taupo-nui-a-Tia College
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