Holly Huggins
Queenstown
Summary
Emotionally intelligent customer service professional with extensive experience across various sectors, recognized for consistently maintaining high service standards. Proven leadership skills and a strong background in Customer Service and Hospitality, complemented by exceptional communication abilities that foster positive relationships with clients and teams. Dedicated team player with a positive attitude, motivated to enhance customer satisfaction and drive business success.
Overview
7
7
years of professional experience
Work History
Customer Service Ambassador
Go Rentals / Enterprise Queenstown
Queenstown
09.2024 - Current
- Managed contracts and customer hire payments.
- Conducted thorough inspections during vehicle check-outs and returns.
- Executed various office assignments to ensure smooth workflow.
- Handled inquiries related to customer accounts and bookings.
- Resolved customer issues while on the road.
NZSki
Queenstown, NZ
06.2024 - Current
- Achieved NZSIA Level 2 Ski Instructor certification.
- Instructed skiers of various skill levels to enhance their techniques.
- Adapted coaching techniques to accommodate guest needs.
- Ensured environment supported safety, fun and education.
Office Manager
Proactive Physio
08.2023 - 06.2024
- Responsible for main reception duties, taking payments, booking and rescheduling patients
- Knowledge of the ACC system (Accident Compensation Corporation)
- Liaising regularly with ACC around patient claims and payments
- Managing the clinic day to day, assisting the physio with admin work
- Assisting with the accountant with payroll
- Experience using Gensolve system
Retailer Oversight Executive
V12 Retail Finance
09.2022 - 07.2023
- Oversaw safety and compliance of V12 and its retailers.
- Assisted account management team by providing specialist insights to enhance collaboration with retail partners.
- Monitoring retailer compliance with credit advertising regulation and Financial Conduct Authority
- Support designated key account managers
- Manage a small portfolio of central accounts in line with agreed growth targets
- Knowledge of the Retail Finance sector and products
- Understanding of regulatory and compliance requirements including FCA, AML and CDD
- Highly proficient at Microsoft platforms
Customer Services Executive
V12 Retail Finance
06.2021 - 09.2022
- Carried out general administration duties ensuring customer satisfaction.
- Delivered exceptional customer service by addressing inquiries efficiently over the phone.
- Handled administration duties efficiently, managing the Customer Service inbox.
- Achieved all call, administrative, and quality assurance targets.
- Acquired understanding of GDPR and complied with data protection standards.
- Showcased expertise in using Microsoft software tools effectively.
Front of House, Waitress & Barista
Roastery Coffee House
Gloucester, UK
01.2020 - 06.2021
- Provided high-quality customer service, greeting clients professionally.
- Collaborated effectively in team settings to achieve shared goals.
- Showcased excellent attention to detail, enhancing shop's visual appeal.
- Comprehended essential industry health and safety standards.
Purchase Ledger Assistant
Leekes Department Store
06.2018 - 09.2018
- Completed full-time responsibilities at Leekes Head Office within purchase ledger.
- Collaborated with commercial teams and store personnel to address invoice pricing matters.
- Posted invoices to Navision ledger for accurate financial tracking.
Education
BA (Hons) - Sport Business Management
Hartpury University
01.2021
Level 3 extended Diploma - Sports Coaching & Physical Education
Hartpury College
01.2018
High School - GCSE's
Ysgol Gyfun Garth Olwg
01.2016
Skills
- Research and due diligence
- Cash handling
- Purchasing and procurement
- Personnel training and development
- Customer focus
- Customer relations
- Complaint handling
- Email management
- Data collection
- Verbal and written communication
- Retail sales customer service
- Multi-task management
- Payment processing
- Microsoft Office Suite
- Relationship building
Timeline
Customer Service Ambassador
Go Rentals / Enterprise Queenstown
09.2024 - Current
NZSki
06.2024 - Current
Office Manager
Proactive Physio
08.2023 - 06.2024
Retailer Oversight Executive
V12 Retail Finance
09.2022 - 07.2023
Customer Services Executive
V12 Retail Finance
06.2021 - 09.2022
Front of House, Waitress & Barista
Roastery Coffee House
01.2020 - 06.2021
Purchase Ledger Assistant
Leekes Department Store
06.2018 - 09.2018
BA (Hons) - Sport Business Management
Hartpury University
Level 3 extended Diploma - Sports Coaching & Physical Education
Hartpury College
High School - GCSE's
Ysgol Gyfun Garth Olwg
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