Summary
Overview
Work History
Education
Skills
Websites
Extracurricular Activities
Timeline
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Holly Jenkin

Christchurch,Canterbury

Summary

I am experienced in working with all types of customers across various fields and I have a thorough understanding of how technology companies work. I'm a hard worker and I love to take on new challenges. I'm eager to take the next step in my career.

Overview

7
7
years of professional experience

Work History

Customer Success Lead

Komodo Wellbeing
02.2022 - Current
  • Effectively onboarding school with tight deadlines, providing staff training session, liaising with IT team and creating account plans.
  • Ensuring customers understand and are engaged with the platform, tracking customer health and acting on this.
  • Understanding key stakeholders involved in account expansions and annual renewals.
  • Working closely with the product and development team, plus the psychology team to ensure customers are getting the best possible experience.

Customer Success Manager

Raygun
02.2020 - 02.2022
  • Presented customer training sessions and check-ins to understand customer needs and pain points, and to ensure they are getting the most value from Raygun products and services.
  • Created a new account plan structure, which involved working with customers to map out key goals and objectives, identify threats and opportunities, and then implementing the action plan.
  • Reached out to key customer decision makers 90 days in advance of renewals, communicated price increases, worked with Finance and Legal teams to collate relevant documentation and close upsell opportunities.
  • Reviewed customer concerns and complaints, seeking to continually improve and optimise all aspects of the customer success function within the company.
  • Worked closely with the Sales, Product, and Software Engineering teams to resolve issues and prioritising the product roadmap.
  • Maintained a thorough understanding of the software monitoring market, keeping up to date with the latest news and product updates from key competitors
  • Organised and attended networking events, including Raygun Tech Leaders panel discussion series 2020.

Business Development Associate

Raygun
11.2019 - 01.2020
  • Integral member of business development team; focused on driving sales by nurturing and supporting inbound leads; first port of call for sales enquiries
  • Responsible for providing technical demonstrations/sales calls; event organisation and management
  • Salesforce CRM expert responsible for data integrity and analytics; developed sales processes and templates.

Human Resource Intern

Summer of Tech & Biz
02.2019 - 10.2019
  • This role involved the use of my communication and HR skills; communicated with over 1,000 Summer of Tech and Biz students actively seeking internships
  • Provided constructive feedback regarding their profile and where there was room for improvement to ensure they were set up for success
  • Various ad-hoc admin tasks upon request.

Fashion Consultant

Ezibuy
12.2016 - 07.2019
  • Key responsibilities included fashion consultancy; stock room work; running tills; processing refunds; complete knowledge of the computer systems; training new staff; supervision
  • This role taught me excellent communication skills with both colleagues and customers.

Education

Bachelor of Commerce (Tourism Major) -

Victoria University of Wellington

National Certificate of Education (NCEA) -

Palmerston North Girls High School

Skills

  • Team work and collaboration; working across all teams within a small company, gaining a broad range of knowledge
  • Excellent communication skills; negotiations with prospects, clearing communicating the value of a product and outlining what is involved
  • Strong work ethic; willingness to take after hours calls with international prospects; competent in balancing both work and study
  • Understanding of technologies used within tech companies

Extracurricular Activities

Startmate Customer Success Cohort: I completed a 3 month course on Customer Success and how to make it an effective function within a business. This was run by a global leader in Customer Success and was with a group of amazing, likeminded people from New Zealand and Australia. 


Timeline

Customer Success Lead

Komodo Wellbeing
02.2022 - Current

Customer Success Manager

Raygun
02.2020 - 02.2022

Business Development Associate

Raygun
11.2019 - 01.2020

Human Resource Intern

Summer of Tech & Biz
02.2019 - 10.2019

Fashion Consultant

Ezibuy
12.2016 - 07.2019

Bachelor of Commerce (Tourism Major) -

Victoria University of Wellington

National Certificate of Education (NCEA) -

Palmerston North Girls High School

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Holly Jenkin