Holly Maihi
Orewa,AUK
Summary
Accomplished Credit Controller focused on improving department productivity and streamlining processes for efficiency. Resourceful and skilled professional with a quality-minded and customer-driven approach. I work well either by myself, or in a team and have accumulated a set of skills that are transferable through many workplaces. I learn very quickly and enjoy working in a fast-paced, friendly environment. I am always eager to challenge myself and to find room for personal and professional growth.
Overview
4
4
years of professional experience
Work History
Credit Controller
Nectar
10.2023 - Current
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
Senior Collections Officer
Zip Co NZ Ltd
08.2021 - 06.2023
- In my role at Zip Co NZ Ltd I was the frontman for our collections team which involved training new staff members and dealing with our more difficult scenarios involving both internal and external customers
- Developed innovative strategies to locate hard-to-reach debtors, increasing chances of successful collection efforts.
- Reduced outstanding receivables by devising customized repayment plans for clients in financial distress.
- Reduced budget discrepancies through thorough analysis and reconciliation of data.
Accounts Receivable/Credit Controller
Eroad Ltd
02.2020 - 07.2021
- In this position at Eroad Ltd, I was responsible for liaising with internal and external customers and reconciliation work
- Key responsibilities included reconciling customer accounts and invoices, monitoring debtor balances and securing payment, resolving customer queries, and reviewing processes and policies.
Education
Year 13 School Leaver -
Westlake Girls High School
01.2013
Skills
- Analytic Skills
- Computer Literate
- Customer Service
- Speech and Presentation
- Process Improvement
- Critical Thinking
- Problem Solving
- Detail Orientated
- Active Listening
- Communication
References
Written reference from my employer at Eroad and Zip NZ Ltd is attached with my application. Contact details for further references can be provided on request.
Hobbies and Interests
I consider myself an introverted extrovert which means I like to share my personal time between socializing with my friends and family, reading, messing around with DIY projects and other arts and crafts. Summer is my favourite season of the year where you will often find me relaxing and swimming at the beach or enjoying a cold beverage with friends at our local spots.
Timeline
Credit Controller
Nectar
10.2023 - Current
Senior Collections Officer
Zip Co NZ Ltd
08.2021 - 06.2023
Accounts Receivable/Credit Controller
Eroad Ltd
02.2020 - 07.2021
Year 13 School Leaver -
Westlake Girls High School
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