Holly Pedersen
Summary
I am an enthusiastic, positive and energetic person who has a passion for education and life-long learning. A conscientious worker who is always dedicated to providing consistent quality and accuracy and take pride in every challenge I undertake. I am a friendly, diplomatic and compassionate person who enjoys working in a busy environment. I have exceptional time management and organisational skills, as well as advanced knowledge of a range of computer programmes, including library systems, and am highly productive in both team environments and when working independently.
Overview
19
19
years of professional experience
Work History
Customer Service and Client Liaison Manager
Canopy Camping Escapes
02.2022 - Current
- Promptly responded to and resolved inquiries and requests from large volumes of customers every day.
- Liaised with marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on operating procedures.
- Developed and updated databases and spreadsheets to handle customer data.
- Tracked and processed payments and resolved customer enquiries regarding payment processing.
Casual Librarian
Kapiti Coast District Libraries
07.2019 - 01.2022
- Assisted patrons in locating and using library resources, including assisting teachers with materials needed to support curriculum content, learning outcomes and student information needs.
- Assisted library patrons with resolving computer problems on personal devices and the APNK network, including eBook collections on Libby and Axis360, Pressreader and Beamafilm.
- Researched, planned, and set up attractive and informative library exhibits.
- Researched and put forward suggestions for new library materials too support patron's needs.
- Assisted with a variety of programs and activities to promote library usage and literacy.
Archives Support Assistant
Archives New Zealand
01.2011 - 01.2014
- Developed an in depth understanding of the process of digitisation of heritage materials, including the use of image capture technologies, and software associated with correcting digitised images.
- Coordinated the Archives New Zealand Education TV (eTV) channel, including digitising audio visual material, sourcing, digitising and uploading supporting primary materials, and liaising with eTV to determine the most relevant materials we could provide to support curriculum concepts in schools
- Sought out out and developed digital options for the dissemination of archival material to support education and learning through online channels such as YouTube, Historypin and Flickr.
- Researched and recorded origins, provenance and historical significance of archival materials.
Collection Delivery Library Assistant
National Library of New Zealand
01.2010 - 01.2011
- Processed Interloan requests for serials and monographs.
- Filled Rapid Access requests for urgent material required from the collections.
- Repaired damaged books and serials.
- Assisted in Collection Management project aimed at building a New Zealand Pacific Collection from the General Lending Collection, involving analysing material to determine relevance to New Zealand and the Pacific.
English Tutor
Molini Pivetti
02.2009 - 12.2009
- Planned and taught private English lessons to adults and children in both their homes and workplaces.
- Improved students' written and verbal English skills through personalised learning programs.
Administration Assistant
National University of Ireland
05.2008 - 01.2009
- Fulfilled reception and administration duties for the Environmental Change Institute, including answering telephones, coordinating meetings, minute taking, word-processing documents, processing purchase orders, and formatting and printing large-scale research posters.
Early Childhood Educator
Waikanae Beach Kids
08.2007 - 04.2008
- Gained experience in assessment and program planning that identified and extended children's individual learning interests.
- Extensive interaction with parents and whānau, including compilation of profile books and parent/teacher meetings.
- Developed a strong personal philosophy for my own practice in early childhood education and care, that is inclusive of infants, toddlers and young children and their whānau.
Early Childhood Educator
Camino Seguro
- Voluntary employment as an Early Childhood Educator with the aid organization Camino Seguro in Guatemala City, Guatemala.
Early Childhood Educator in training
Family Corner Kindergarten and Care
06.2006 - 11.2006
- Developed positive responsive and reciprocal relationships with children, families and colleagues.
- Worked effectively and to schedule within a team of early childhood educators whilst ensuring children's individual needs were always met.
- Researched and compiled individual children's profile books as a record of their learning and interactions within the centre.
Teacher Aide
Kapanui Primary School
10.2005 - 06.2006
- Assisted teachers in the Junior Syndicate during class time with various tasks, including helping children with special needs, creating resources and teaching aides and guiding reading groups.
English Instructor
Nova Group Ltd
02.2005 - 10.2005
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Employed diverse teaching approaches to help students of all abilities understand material.
English-speaking Early Childhood Educator
Zoophonics English Language Academy
02.2005 - 10.2005
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Developed positive guidance strategies in order to maintain an effective learning environment and to foster confidence in learning English as a Second Language at an early childhood level.
- Planned lessons in a highly structured learning environment that required taking into account varying ability levels.
Store Manager
Sunglass Store Ltd
07.2004 - 02.2005
- Handled daily cash deposits, electronic transactions and maintained financial records and reporting.
- Coordinated staff rosters and payroll, stock assessment, ordering, and regular inventories.
- Surpassed sales targets and worked to achieve sales incentives.
- Attended conferences, researched detailed product information and educated team members.
- Ensured stock repairs and customer orders were fulfilled to a high standard and within a short time frame, which required regular communication with suppliers and repair companies.
Education
Master of Information Studies - Librarianship -
University of Canberra
01.2011
Graduate Diploma of Teaching - Early Childhood Education -
University of Auckland
01.2006
Bachelor of Arts - Majors in History and Classical Studies -
Victoria University, Wellington
01.2004
Certificate in TESOL -
Teach International
01.2004
'A' Bursary (2001) -
Kapiti College
01.2001
ATCL Diploma in Solo Piano Performance -
Trinity College London
01.2001
Timeline
Customer Service and Client Liaison Manager
Canopy Camping Escapes
02.2022 - Current
Casual Librarian
Kapiti Coast District Libraries
07.2019 - 01.2022
Archives Support Assistant
Archives New Zealand
01.2011 - 01.2014
Collection Delivery Library Assistant
National Library of New Zealand
01.2010 - 01.2011
English Tutor
Molini Pivetti
02.2009 - 12.2009
Administration Assistant
National University of Ireland
05.2008 - 01.2009
Early Childhood Educator
Waikanae Beach Kids
08.2007 - 04.2008
Early Childhood Educator in training
Family Corner Kindergarten and Care
06.2006 - 11.2006
Teacher Aide
Kapanui Primary School
10.2005 - 06.2006
English Instructor
Nova Group Ltd
02.2005 - 10.2005
English-speaking Early Childhood Educator
Zoophonics English Language Academy
02.2005 - 10.2005
Store Manager
Sunglass Store Ltd
07.2004 - 02.2005
Early Childhood Educator
Camino Seguro
Master of Information Studies - Librarianship -
University of Canberra
Graduate Diploma of Teaching - Early Childhood Education -
University of Auckland
Bachelor of Arts - Majors in History and Classical Studies -
Victoria University, Wellington
Certificate in TESOL -
Teach International
'A' Bursary (2001) -
Kapiti College
ATCL Diploma in Solo Piano Performance -
Trinity College London
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