Summary
Overview
Work History
Education
Skills
Timeline
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Holly Philipson

New Plymouth,TKI

Summary

Dedicated team player with demonstrated training and problem-solving abilities.

Talented Cafe team member with a strong background in FOH.

Great with team members and seeks out customer service moments.

Excellent interpersonal and time management skills.

Committed to a high level of customer service and satisfaction. Fosters a positive atmosphere for the team to deliver an authentic cafe experience.

Brings personal creativity and energy to the floor and supports others to be their best.

Overview

7
7
years of professional experience

Work History

Food Lead/ Senior Front of House

Ozone Coffee Roasters
04.2024 - Current
  • Boosted team morale and performance through effective communication and motivational strategies.
  • Continue to actively engage in staff training and improvement
  • Accomplished multiple tasks within established timeframes.
  • Fostered a collaborative working environment, encouraging open communication and idea sharing among team members for continuous improvement.
  • Maintained adherence to health regulations, ensuring a safe environment for both employees and customers alike.
  • Implementing seasonal menu rotations, keeping offerings fresh while taking advantage of seasonally available ingredients for optimal flavor profiles.
  • Achieved cost savings through careful ingredient selection and efficient resource management in meal planning.

Cafe Assistant Manager

Ozone Coffee Roasters
01.2023 - 04.2024
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Cafe Manager

Ozone Coffee Roasters
01.2022 - 01.2023
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.


  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.


  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.


  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.


  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.


  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.

Front of House Employee

Ozone Coffee Roasters
02.2017 - 01.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.


  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.


  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.


  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

Certificate In Veterinary Nursing

Wellington Institute of Technology
Petone, NZ
10.2006

New Plymouth Girls' High School
New Plymouth, NZ
1999

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Exceptional Customer Relations
  • Creative and Solution Focussed
  • Dedicated to Personal Betterment
  • Adds Value to a Team

Timeline

Food Lead/ Senior Front of House

Ozone Coffee Roasters
04.2024 - Current

Cafe Assistant Manager

Ozone Coffee Roasters
01.2023 - 04.2024

Cafe Manager

Ozone Coffee Roasters
01.2022 - 01.2023

Front of House Employee

Ozone Coffee Roasters
02.2017 - 01.2022

Certificate In Veterinary Nursing

Wellington Institute of Technology

New Plymouth Girls' High School

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Holly Philipson