Holly Redington
Napier City,HKB
Summary
Highly educated and trained in Patient and Customer Services, culturally diverse and experienced
Overview
15
15
years of professional experience
1
1
Certification
Work History
Trainee Dispensary Technician/Retail Assistant
Westshore Pharmacy Napier
12.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Tourism Assistant
Isite Napier - Napier City Council
05.2021 - 12.2021
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Generated travel-related reports for clients to facilitate decision-making.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Assistant Retail Manager
Dotti Napier
01.2021 - 05.2021
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Supported senior management in implementing and upholding store policies and procedures.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Generated promotional plans designed to boost store traffic and revenue.
- Successful in managing team of employees in [Type] retail store.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Trainee Dispensary Technician/Retail Assistant
Unichem Pharmacy Greenmeadows - Green Cross Health
01.2009 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
Education
NCEA Level 1
The Correspondence School
2017
Skills
- Time Management
- Teamwork Abilities
- Decision Making
- Adaptability
- Security Protocols
- Patient Education
- Attention to Detail
- Organizational Skills
- Creative Thinking
- Relationship Building
Certification
- First Aid Trained
Timeline
Trainee Dispensary Technician/Retail Assistant
Westshore Pharmacy Napier
12.2021 - Current
Tourism Assistant
Isite Napier - Napier City Council
05.2021 - 12.2021
Assistant Retail Manager
Dotti Napier
01.2021 - 05.2021
Trainee Dispensary Technician/Retail Assistant
Unichem Pharmacy Greenmeadows - Green Cross Health
01.2009 - 12.2020
NCEA Level 1
The Correspondence School
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