HOLLY THOMPSON
Kapiti Coast
Summary
A proactive, customer-focused employee with a record of success. Projecting positivity and confidence with well-developed skills in forming trusted relationships with customers. Adaptable and able to quickly react to customer needs to present the most appropriate solutions, products and services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
Mr Sweep and Kapiti Chimney Sweep
2024.01 - Current
- Invoicing daily on tradify for all jobs that have been completed.
- Maintained electronic and paper filing systems for the smooth running of daily tasks.
- Answered phonecalls routing calls, delivering messages to other staff and responding to text messages.
- Tracked office supplies and restocked low items.
- Communication with customers and delegating booking times to the schedule and
Construction Administrator
Freedom Structures
2022.07 - 2023.06
- Setting up client meeting and communicated with current and potential clients.
- Kept emails up to date and responded daily
- Date entry with new clients and selections for their builds
- Sent plans out for pricing nd quoting
- Called subcontractors and sent them details of the builds and organised schedules.
Guarantee Assessor
Registered Master Builders
2021.02 - 2022.06
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Checked all building contracts meet our requirements and had been paid on time.
- Followed up with builders if more information was required for all applications.
- Offered friendly and efficient service to customers with emails and phonecalls.
- Identify and reduce risk when assessing building contacts/guarantee applications.
Call centre, Technical support
Concentrix
2020.09 - 2021.01
- Providing customer service on the phone to customers who are requiring technical support help
- Meeting KPI’s on every call
- Problem solving and decision-making skills
- Computer skills, with database, program software, email, internet
- Prioritize and action tasks accurately
- Managed high levels of call flow and responded to technical support needs.
Retail Customer
Jeans West
2020.06 - 2020.08
- Customer Service
- Providing customer service to a diverse range of people, assisting with queries and making recommendations
- Cash handling and card transactions
- Key holder-opening and closing store
- Working towards sales targets
Front of House/Bar
Supply Room & D4 Mana
2019.03 - 2019.12
- Providing customer service in a fast-paced environment
- Answering phone calls and taking bookings
- Maitre D duties on some shifts
- General bar duties including serving, restocking and cash handling
- Dealing with issues of conflict and complaints Providing customer service in a fast-paced environment
- Answering phone calls and taking
Front of House/Bar
Mortons Kitchen Bar and Deli UK
2018.06 - 2018.08
- Providing customer service in a fast-paced environment
- Answering phone calls and taking bookings
- General bar duties including serving, restocking and cash handling
- Dealing with issues of conflict and complaints
- Cash handling and card transactions
Media Advisor/Customer Service
JB HI-FI
2016.02 - 2018.06
- Ensuring high levels of customer satisfaction through excellent customer service
- Providing sales service and answering all phone enquiries
- Upselling products and education customers on use
- First point of call for customer complaints
- Cash handling and initiating finance options
- Private Childcare
Education
Contact centre training including call -
Elite School of Beauty & Spa
Level 3 Makeup and Skincare Specialist training - undefined
St Orans College
2016
Skills
- Task and detail orientated with a strong emphasis on customer service delivery
- Strong communicator with well-developed written and verbal skills
- Ability to prioritize workloads and work towards tight timeframes
- Skilled working in a target driven work environment
- Solid IT skills including Microsoft Office and in-house computer systems
- Flexible and Adaptable
- Excellent work ethic
- Decision Making
- Responsible
- Attention to detail
- Xero
Certification
- Certificate in reception and office support
- Certificate in level three makeup and skincare specialist
References
References available on request.
Timeline
Office Administrator
Mr Sweep and Kapiti Chimney Sweep
2024.01 - Current
Construction Administrator
Freedom Structures
2022.07 - 2023.06
Guarantee Assessor
Registered Master Builders
2021.02 - 2022.06
Call centre, Technical support
Concentrix
2020.09 - 2021.01
Retail Customer
Jeans West
2020.06 - 2020.08
Front of House/Bar
Supply Room & D4 Mana
2019.03 - 2019.12
Front of House/Bar
Mortons Kitchen Bar and Deli UK
2018.06 - 2018.08
Media Advisor/Customer Service
JB HI-FI
2016.02 - 2018.06
Contact centre training including call -
Elite School of Beauty & Spa
Level 3 Makeup and Skincare Specialist training - undefined
St Orans College
- Certificate in reception and office support
- Certificate in level three makeup and skincare specialist
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