Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Wingrove

Auckland,Whangaparaoa

Summary

Natural leader and effective communicator, demonstrated at Auckland Council - Pools And Leisure, enhancing customer satisfaction and safety. Skilled in critical thinking and multitasking, I excel in fast-paced environments, ensuring seamless team collaboration and adherence to safety standards. Achieved significant improvements in operational efficiency and customer service excellence. I pride myself on providing a high level of service to customers while creating a pleasant work environment for my coworkers building relationships being second nature of my warm bubbly personality. I am eager to learn, compelled towards working in an environment with animals, which are my strongest passion!

Overview

5
5
years of professional experience

Work History

Network Team Member

Auckland Council - Pools And Leisure
04.2023 - Current
  • Traveling to multiple pool and leisure centre facilities to provide optimal coverage in various positions while contributing to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Receptionist

  • Working to provide customers with the highest service; increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues whilst managing high-stress situations, always maintaining professionalism under pressure.
  • Ensured smooth operations during peak periods through effective time management techniques such as delegation and task prioritization.

Pool lifeguard

  • Learned and maintained proficiency in first responder skills such as First Aid (Level 2) and CPR as well as upholding a Pool Lifeguard Practiing Certificate by attending monthly trainings, to offer individuals in distress optimal support.
  • Implemented emergency action places when necessary, while coordinating with other staff members to ensure efficient responses, as well as vigilantly monitoring pool and sauna activities, overall enhancing the safety of pool and leisure centre users.

House and Pet Sitter

Self-employeed
01.2021 - Current
  • Fed, exercised and cared for both large and small animals inclusive for horses, cows, sheep, goats, pigs, birds, rabbits, cats and dogs.
  • Collaborated closely with homeowners, building strong relationships, regarding specific requirements or requests pertaining to property maintenance or pet care management.
  • Consistently cared for pets as per owner instructions, ensuring their health and well-being during their owners' absence.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.

FOH/BOH Staff Member

Orewa Beach Fish And Chips
11.2022 - 03.2023
  • Responded and handled customer concerns and challenges with ease by providing efficient services whilst being a friendly, knowledgeable support, maintaining composure and professionalism.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members consistently maintaining energy and enthusiasm in a fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity using critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw food preparation and monitored safety protocols. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Horse Rider/Instructor

Self-Employeed
04.2019 - 02.2023
  • Communicated effectively with a larger variety of students age rages from five to seniors whilst ensuring student awareness and safety, implementing the correct behaviours around horses.
  • Carried out lesson plans and taught new content based on my own research and experience to engage students while ensuring the learning intention is achieved.
  • Observed other instructors, learning myself to aid my future teachings and to add new things into the lessons.
  • Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation while being respectful, friendly and being willing to help wherever needed.
  • Effectively communicated with students about their progress, challenges faced during lessons, or any areas needing improvement, earning positive feedback from students and parents of younger students regarding instruction and personal satisfaction from learning success.
  • Applied a structured content outline to minimize learning gaps to ensure the students were able to achieve their learning goals and pass their end of season examinations.

Education

High School Diploma -

KingsWay School
Auckland, AUK
11.2021

Skills

  • Customer Service and Satisfaction
  • Positive Attitude
  • Complex Problem-Solving
  • Equine, Cattle and Small Animal Experience
  • Critical Thinking
  • Attention to detail
  • Client Communication
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Workplace Safety

Timeline

Network Team Member

Auckland Council - Pools And Leisure
04.2023 - Current

FOH/BOH Staff Member

Orewa Beach Fish And Chips
11.2022 - 03.2023

House and Pet Sitter

Self-employeed
01.2021 - Current

Horse Rider/Instructor

Self-Employeed
04.2019 - 02.2023

High School Diploma -

KingsWay School
Holly Wingrove