Honey Ropata
Gisborne,Kaiti
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cashier
SRAN Limited
02.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Developed and managed relationships with customers to increase customer loyalty.
- Fixed prices on products and entered into POS
Cashier
BROC Enterprises
01.2021 - 02.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained new employees
- Prepared weekly stock orders for the Manager and liaised with supplier reps
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Property Manager
Quay Property Management Limited
08.2017 - 02.2019
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
Operations Manager
Gladstone Retail Limited t/a Pak'nSave Mill St
02.2006 - 06.2017
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
Sales Executive
Lodge Real Estate Limited
06.2004 - 02.2006
Education
Bachelor of Arts - Psychology
Massey University
Palmerston North, NZ02.2025
Skills
- Motivating Teams
- Continuous improvements
- Recruitment and hiring
- Quality Assurance Controls
- Complex Problem-Solving
- Strategic Planning
- Staff Management
- Operations Management
- Processes and procedures
- Project Management
Availability
AVAILABLE SAT - WEDS. CAN START IMMEDIATELY
Communication Skills
I am extremely experienced in communication and customer service as every job I have had has included some form or another of this. From being a Dentists Assistant, to a Security Officer and many years in hospitality, it’s imperative to know how to communicate with people from all facets of life.
References
- Campbell Scott, Harcourts Real Estate, Manager at Lodge Real Estate, 021 332 064
- Cecilia Manese, Foodstuffs North Island, 021 020 06215
- Stefan Hance, Bidfood South Island, Manager at Pak'nSave Mill St, 021 740 420
- Anthony Batstone. Manager Mobil Portside, 027 3069 185
Certification
- 167 Food Safety
- 168 Food Safety
- LCQ
- Others upon request
Timeline
Cashier
SRAN Limited
02.2022 - Current
Cashier
BROC Enterprises
01.2021 - 02.2022
Property Manager
Quay Property Management Limited
08.2017 - 02.2019
Operations Manager
Gladstone Retail Limited t/a Pak'nSave Mill St
02.2006 - 06.2017
Sales Executive
Lodge Real Estate Limited
06.2004 - 02.2006
Bachelor of Arts - Psychology
Massey University
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