Honey Ropata
Gisborne,Kaiti
Summary
Results-oriented Operations Manager skilled in strategic planning and team leadership. Expertise in process management drives continuous improvement, enhancing customer satisfaction and operational efficiency. Committed to fostering strong relationships and achieving organizational goals through effective problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Wainui Foodbarn
Ravi and Sangita Kumar
Gisborne, Gisborne
05.2025 - Current
- Managed cash transactions and operated point-of-sale system to ensure efficient checkout process.
- Provided accurate cash register operations, including accepting payments and providing change.
- Interacted politely with customers to promote quality service during checkout.
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Monitored inventory levels, organized stock, and displayed products to enhance sales opportunities.
- Cultivated positive relationships with colleagues to strengthen team cohesion.
Cashier
SRAN Limited
02.2022 - 03.2025
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, ensuring positive service during busy periods.
- Developed relationships with customers, fostering loyalty and repeat business.
- Answered product questions using knowledge of sales and store promotions.
- Maintained clean, organized workspace to enhance customer experience.
- Fixed prices on products and entered into POS
Cashier
BROC Enterprises
01.2021 - 02.2022
- Trained new cashiers on operational procedures and customer service standards to enhance team performance and customer satisfaction.
- Executed store opening, closing, and shift-change actions while maintaining accurate shift-change logs to ensure smooth operations.
- Coordinated weekly stock orders for the Manager and communicated with supplier reps to ensure timely inventory replenishment.
- Ensured compliance with company policies related to safety procedures.
- Monitored worksite safety procedures to ensure compliance with regulations.
Property Manager
Quay Property Management Limited
08.2017 - 02.2019
- Addressed tenant complaints promptly, coordinating with repairmen and support services to resolve issues efficiently.
- Facilitated move-in and move-out processes, ensuring seamless transitions for tenants and minimizing downtime.
- Cultivated vendor relationships to ensure high-quality service and cost-effective property maintenance and repairs.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
Operations Manager
Gladstone Retail Limited t/a Pak'nSave Mill St
02.2006 - 06.2017
- Oversaw budgets, financial forecasts, and resource allocation to align operations with organizational goals.
- Monitored and maintained compliance with industry regulations, company policies, and best practices across operations.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Led weekly meetings with executive leadership to pinpoint improvement opportunities, set milestones, and customize products for specific markets.
- Boosted customer satisfaction through proactive communication, timely issue resolution, and implementation of process improvements.
Education
Bachelor of Arts - Psychology
Massey University
Palmerston North, NZ02.2025
Skills
- Recruitment and hiring
- Operations Management
- Project Management
- Process management
- Quality control
- Performance Metrics
- Continuous improvements
- Strategic Planning
- Motivating Teams
- Staff Management
- Problem-solving
- Conflict resolution
Communication Skills
I am extremely experienced in communication and customer service as every job I have had has included some form or another of this. From being a Dentists Assistant, to a Security Officer and many years in hospitality, it’s imperative to know how to communicate with people from all facets of life.
Availability
AVAILABLE: FULL TIME. CAN START IMMEDIATELY
References
- Kylie Kahukiwa, LJ Hooker, Property Procurement Manager, 022 546 1987
- Gurman Singh, Manager SRAN Ltd, 020 4100 0676
- Craig Gyton, Owner Mobil Portside, 027 885 1291
- Campbell Scott, Harcourts Real Estate, Director Harcourts Hamilton City, 021 332 064
Certification
- 167 Food Safety
- 168 Food Safety
- LCQ
- Others upon request
Timeline
Wainui Foodbarn
Ravi and Sangita Kumar
05.2025 - Current
Cashier
SRAN Limited
02.2022 - 03.2025
Cashier
BROC Enterprises
01.2021 - 02.2022
Property Manager
Quay Property Management Limited
08.2017 - 02.2019
Operations Manager
Gladstone Retail Limited t/a Pak'nSave Mill St
02.2006 - 06.2017
Bachelor of Arts - Psychology
Massey University