Hope Allan

• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Coordinated new tenancies, vacancies, arrears, transfers etc between tenancy managers and department heads.
• Worked with MSD to supply social housing for clients through WINZ

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Updated reports, managed accounts, and generated reports for company database.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Prepared agendas and took notes at meetings to archive proceedings.
• Scheduled office meetings and client appointments for staff teams.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

• Tracked quality issues with external customers, suppliers and internal plant operations.
• Implemented new quality assurance and customer service standards.
• Inspected products and worker progress throughout production.
• Collected production samples regularly and performed detailed quality inspections.
• Reported production malfunctions to managers and production supervisors.

• Directed dispatching, routing and tracking of fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Closely monitored dispatch board to triage and prioritize over daily calls.
• Sent out drivers to assist hourly callers based on locations, needs and worker availability.

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Aided colleagues, managers and customers through regular communication and assistance.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

As an intern my main responsibilities were assisting the office manager as well as the company lawyers and case managers

• Sorted and organized files, spreadsheets and reports.
• Completed research, compiled data, updated spreadsheets and produced timely reports.

As an office manager I was in charge of payroll and invoicing, booking appointments with clients, communication between the Columbia branch and the Headquarters in New Jersey and ensuring day to day tasks were completed with excellence by myself and fellow colleagues.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.