Hope Armstrong

• Where skills are Customer service, Kitchen close, Restocking shelves, Bread count, Barista coffees, Kitchen open, Floor open, Till count/cash up, Floor close and Training new staff
• Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
• Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
• Boosted customer satisfaction by providing personalized assistance and product recommendations.
• Resolved customer complaints and issues in a professional manner to maintain positive relationships.
• Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
• Achieved sales targets by effectively promoting store products and upselling items when appropriate.
• Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
• Contributed to a positive team atmosphere through effective communication and support of fellow associates.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
• Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management.
• Helped managers with daily checklists and last-minute requirements.
• Checked incoming orders and organized new stock.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Completed daily tasks accurately and on-time to support shop needs.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Remained calm and composed in tense situations involving angry or upset customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Babysit one child for the Ryde Family whenever needed
• Responsibilities are making sure the child behaves and making sure child is fed and stays occupied
• Help the Ryde family out with their washing and keeping their house as tidy as possible
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.

this was a work experience day for high school

• Restocked the aisles and the drink fridge
• Put the rubbish and recycling out in the correct bins
• Sorted through the piles of Christmas decorations ready for the Christmas display to go up.