Overview
Work History
Timeline
Generic

HOPE LATU

Mangere,Auckland

Overview

8
8
years of professional experience

Work History

Cashier & Servicehand

Eden Park Catering & Events and Ovation Hospitality
Auckland
08.2025 - Current
  • Provide extraordinary customer service and experience to all customers
  • Ensure Host Responsibility regulations are followed
  • Product Knowledge
  • Handle all EFTPOS transactions accurately - POS knowledge.
  • Practice Food Safety and always maintain high level of personal hygiene
  • Take all reasonably practicable steps to ensure the health and safety of the workplace
  • Cleanliness of areas and restocking stations
  • Responsible of stocking fridges, stocktake

Senior Investment Promotion Officer

Ministry of Commerce Industry and Labour (MCIL)
Apia
08.2023 - 04.2025
  • Diligently served customers via telephone, email and face to face attending to their enquiries and ensured provision of effective solutions and assistance available.
  • Led application assessments and program evaluations for key initiatives under MCIL, including Foreign Investment Certificates, Private Sector Organization grants and the Samoa Citizenship Investment Program improving efficiency and approval timelines.
  • Conducted in-depth assessments of special investment proposals, delivering evidence-based recommendations aligned with national development priorities.
  • Contributed to policy and legislative development supporting private sector growth and investment promotion in Samoa.
  • Managed strategic planning and reporting, including work plans, budgets and investment trend reports submitted to the Minister of the ministry.
  • Oversaw the Investment Promotion Unit and stakeholder engagement, including facilitating investor missions, community awareness programs and investment promotional materials development
  • Representation to national and international training courses, workshops and meetings
  • Appointed Delegation Liaison Officer for the Commonwealth Heads of Government Meeting (CHOGM), 2024, providing high-level logistical and diplomatic support to international delegates.
  • Successfully completed the Reconciliation and Mediation of Disputes training held in Samoa, 2023.
  • Served as Delegation Liaison Officer for the Asian, Caribbean and the Pacific (ACP) Meeting 2023, facilitating coordination and communication between stakeholders.
  • Represented Samoa at the 4th EU-Papua New Guinea Business, Trade & Investment Conference, promoting bilateral economic cooperation and investment opportunities held in PNG, 2023.
  • Successfully completed Training on Empowering Women Entrepreneurs through Digital Transformation and launching of the WIFI DX program held in Thailand, 2024.
  • Successfully completed the Trade Information Portal Training for Pacific Island nations in Samoa sponsored by the PACER Plus Implementation Unit, 2024.

Foreign Investment Officer

Ministry of Commerce Industry and Labour (MCIL)
Apia
12.2018 - 07.2023
  • Provision of customer service to walk in clients, attended to phone call queries and admin for email enquiries from the local community and foreign investors.
  • Maintained comprehensive databases for investment applications, ensuring accurate tracking and reporting that improved decision-making processes.
  • Assessed applications for new, renewal and amendment of Foreign Investment Certificates (FICs), as well as applications under assistance programs administered by MCIL, including the Duty Concession Scheme, Code 121 and the Private Sector Organization (PSO) and prepared supporting proposals and reports.
  • Contributed to the development and review of policies and legislation relating to private sector development and investment promotion
  • Drafted comprehensive reports and work plans, maintaining accuracy and clarity to support informed decision-making within the Ministry
  • Fostered relationships with stakeholders, providing guidance and assistance to promote a collaborative environment for investment development.
  • Awarded the In-Country Manaaki Scholarship for Short-Term Training Certificates (2022 - 2023) recognizing academic merit and leadership potential.
  • Successfully completed the Trade and Investment Facilitation for Developing Countries held in China, 2023.
  • Honored as Employee of the Year, 2020, for exceptional performance and dedication to organizational goals.
  • Successfully completed the Customer Service Training held in Samoa (2019)

Assistant Customer Service Officer

Ministry of Customs and Revenue
Apia
01.2018 - 12.2018
  • Provided customer service to clients with new, renewal and amendment of Business License at the counter, email and telephone.
  • Streamlined taxpayer registration processes, enhancing efficiency and ensuring timely compliance for clients while reducing processing delays.
  • Maintained accurate taxpayer records through diligent verification and reconciliation, bolstering the integrity of customer information held by the Ministry
  • Liaise with Audit, Collections and Enforcement teams to ensure the provision of seamless customer service, the sharing of information and an increase in voluntary compliance amongst customers within the allocated segment across the Ministry
  • Analyzed routine correspondence from taxpayers, escalating complex cases to senior officers, which improved response times and service quality.
  • Provided high-quality customer service across various channels, addressing inquiries with professionalism and overall customer satisfaction.

Timeline

Cashier & Servicehand

Eden Park Catering & Events and Ovation Hospitality
08.2025 - Current

Senior Investment Promotion Officer

Ministry of Commerce Industry and Labour (MCIL)
08.2023 - 04.2025

Foreign Investment Officer

Ministry of Commerce Industry and Labour (MCIL)
12.2018 - 07.2023

Assistant Customer Service Officer

Ministry of Customs and Revenue
01.2018 - 12.2018

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