Hope McGuire

Teaching assistant for neurodivergent students, Years 3-8. Working for NZCGE and was previously funded for one student's extra hours via Ministry of Education (Intensive Wraparound Service). Currently providing three hours of lunch cover per week

• Assisted teacher with classroom management and document coordination to maintain a positive learning environment.
• Supported classroom activities, tutoring, and reviewing work.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

Seasons for Growth is an education programme designed to help children navigate change, grief and loss.

Role involves volunteering and running the programme in East Auckland schools as a grief companion for student groups, Year 0 to Year 8, one session a week.

Working with one Year 3 student to achieve positive educational outcomes. Role was 16 hours a week and involved collaborating with other professionals, including OT and Speech Therapy.

• Assisted teacher with classroom management and document coordination to maintain positive learning environment.
• Supported classroom activities, tutoring, and reviewing work.
• Tutored one student individually and in small groups to reinforce learning concepts.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

• Volunteering in class to gain practical experience in my chosen field
• Involved in a Year 1 class at least fortnightly.
• Quickly learned new skills and applied them to daily tasks.

• With administration, applying for grants and awards, and support around fundraising for the charity.
• Planned and organized special events, solicited corporate sponsorships and gift donations to reach financial targets.

• Sales Position involving vast amount of company knowledge and using sales skills, responsible for a set Customer Route of over 800 customers per week, developing relationships with customers and selling in new products to targets whilst representing Coca Cola as a brand
• Working towards incentive targets monthly to achieve targets and being rewarded for these achievements

• Sales role involving running my own business within the company, qualifying potential clients correctly and efficiently in order to provide customized itineraries for potential business and leisure travel
• Selling the experience as well as the destination, using product knowledge obtained on the road, in the classroom and from my clients personal recommendations and feedback.

• Working at a ski resort for 6 months during the winter ski season
• Housekeeping position involving cleaning rooms and general maintenance of facilities, promoted to Quality Controller for the Housekeeping Department within one month, role involved making sure guests rooms were ready, clean and everything working properly and available for guests at check in time, overseeing the rooms at 8 properties in total with 3 other staff

• Camp Counselor
• Involving taking responsibility for 15 and 16 year old teenagers during Summer Camp, including coaching sports, cooking, traveling and living with and making sure a group of 30 girls are taken care of

• Extremely varied position involving vast amount of company knowledge and sales skills, dealing with the public on the telephone and representing Coca Cola to the community as a whole
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Discussed financial options with clients and provided informed suggestions.
• Responded to customer questions and concerns or escalated to supervisor for resolution.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.

• Weekend reception role involving filing, typing, designing flyers and creating window cards for agents
• The role demands consistent high level of customer service, in conjunction with problem solving and computer skills.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.

• Position involving bartending and coffee making and general customer services duties, dealing with a wide range of clients in varying situations.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Sales Position changing to Casual as from the 7th September 2003.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

• Position involving dealing with mainly male and corporate clients, involving tie and shirt fittings, customer service with much the same policies and procedures as Sussans.

• Position involving customer service with a wide range of differing clientele and operation of a computerized till, fitting and stock room duties, shop floor maintenance and security procedures
• Moved towards opening and closing the store on Sundays and being responsible for cash settling etc whilst the manager was away.
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.

• Position during the Summer Holidays involving food preparation, waiting tables and serving customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed and reset tables to keep dining room and work areas clean.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.

• Assisting with gardening tours for Elderly patrons
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Position at yearly Stitches and Craft Show demonstrating various products including needlepoint and other crafts.
• Developed and delivered engaging sales presentations to convey product benefits.

• Position involving answering phones, typing, filing, and regular office duties.
• Provided clerical support to company employees by copying, faxing and filing documents.