HOPE MUNDY
Summary
Friendly and outgoing individual passionate about meeting new people and working in customer service. Approachable and enthusiastic with strong problem-solving abilities. Experienced retail management professional with a proven track record of leading store operations and driving sales growth. Emphasizes team collaboration, achieving results, and remains reliable and adaptable to changing needs. Expertise in inventory management, customer service, and staff training, complemented by excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experiences and optimizing store performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
STORE MANAGER
KFC
03.2023 - 10.2024
- Organise and coordinate sales representative's schedules
- Recieve and report on all sales leads
- Supervise sales representatives and assistants
- Work with sales team when closing sales
- Track weekly , monthly and quarterly performance and sales metrics
- Meet all sales quotas and goals
- Rostering
- Stocktake
- Administration tasks
SENIOR SALES SUPERVISOR
Animates
08.2022 - 01.2023
- Organise and coordinate sales representative's schedules
- Receive and report on all sales leads
- Supervise sales representatives and assistants
- Answer potential customer questions and follow-up call questions
- Work with sales team when closing sales
BARTENDER/ SUPERVISOR
Club Mount
01.2020 - 07.2022
- Answer potential customer questions and follow-up call questions
- Work with sales team when closing sale
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
ASSISTANT STORE MANAGER
KFC
09.2017 - 12.2020
- Organise and coordinate sales representative's schedules
- Receive and report on all sales leads
- Ensuring that the staffing levels are maintained during the day
- Making the necessary deposits and managing the positions at a cash register
- Promoting a positive working environment by setting an example
- Collaborating with the crew members to ensure their up-to-date training
- Interviewing candidates during hiring events when the store manager isn't there
- Track weekly, monthly, and quarterly performance and sales metrics
- Meet all sales quotas and goals
- Assist sales representatives and team to meet and exceed goals
Education
FIRST AID CERTIFICATE -
01.2023
NCEA LEVEL 1, 2 AND 3 -
Cheviot Area School
01.2013
BARISTA CERTIFICATE -
01.2013
HOSPITALITY COURSE -
01.2013
TOURISM COURSE -
01.2013
Skills
- Great customer service
- Creative
- Motivator
- Reliable
- Positive attitude
- Leadership skills
- Empathetic
- Confident
- Honest and trustworthy
- Motivated
- Store operations
- Always on time
Accomplishments
- Documented and resolved cooks wearing AirPods in cooking area which led to talking to the cooks why is isn't allowed and what could happen if they keep wearing there airpods as they might full into the cooker full of oil and if asked for something will be waiting for the producd as they won't be able to hear what has been said.
- Supervised team of 30 staff members.
- Coustmor loyalty. I have always asked the customers to full out a survey to say about there experience that they received that day.
- Recruited 2 successful new supervisors within 4 weeks
Certification
- BARISTA CERTIFICATE, 12/31/13
- HOSPITALITY COURSE, 12/31/13
- TOURISM COURSE, 12/31/13
- FIRST AID CERTIFICATE, 12/31/23
References
- SCOTT PANWAR, Store Manager - Animates, 020 401 38165, Panwarsachet@gmail.com
- SHARYN FLYNN, Manager - Club Mount Maunganui, 07 5754 886, office@clubmount.co.nz
- CLAUDE JAGERS, Area Manager - KFC, 027 312 7029, claudejagers@rbd.co.nz
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Professional Working
Spanish
Limited Working
Timeline
STORE MANAGER
KFC
03.2023 - 10.2024
SENIOR SALES SUPERVISOR
Animates
08.2022 - 01.2023
BARTENDER/ SUPERVISOR
Club Mount
01.2020 - 07.2022
ASSISTANT STORE MANAGER
KFC
09.2017 - 12.2020
NCEA LEVEL 1, 2 AND 3 -
Cheviot Area School
BARISTA CERTIFICATE -
HOSPITALITY COURSE -
TOURISM COURSE -
FIRST AID CERTIFICATE -
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