Hi, I’m
HOPE OGDEN
Tokoroa,WKO
Summary
I am a curious person at heart, with a strong sense of independence but working within a team is greatly enjoyable to me as I can gain more knowledge through other team members and start to create strong, healthy relationships with colleagues. Having been in multiple situations where plans have changed throughout my life experiences, I have learnt how to adapt to different positions and create a positive outcome. Revising my situations thoroughly and delicately, always seeking a better revenue or path to strive down. I immersed myself into caring for others while creatively finding my outlet and found it molded me into a very well-organized multi-tasker and also a person who is never shy to learn and pick up new skills. With this small summary of myself, I hope you have a good grasp of the type of person I am and I would love the chance to be a member of your team. Thank you for your time and consideration of my application.
Overview
14
years of professional experience
Work History
Taupo Vape Ltd
Retail Assistant
09.2022 - 08.2024
Job overview
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate inventory records, ensuring product availability and minimizing stock discrepancies.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Shiralee Dairy
Cashier
05.2011 - 12.2011
Job overview
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with staff to assist customers.
- Accepted cash, cheque and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Gisborne District Council
Volunteer
09.2010 - 10.2010
Job overview
- Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
- Provided assistance to archivists to maintain documentation.
- Catalogued and preserved documents and historical record books.
- Managed office duties, organized workspaces, answered emails, made phone calls, taking messages and directing calls.
- Obtained and scanned records and uploaded to database.
- Copying and binding documents.
- Setting up Excel Sheets.
- Word Processing.
- Gisborne District Council Archives Department
- Gisborne District Council Utilities Department
Education
Eastern Institute of TechnologyGisborne
National Certificate from Business Administration and Computing
12.2011
University Overview
Level 3
Eastern Institute of TechnologyGisborne
National Certificate from Business Administration And Computing
12.2011
University Overview
Level 4
Forest View High SchoolTokoroa
NCEA Level 3
01.2011
Forest View High SchoolTokoroa
NCEA Level 2
11.2010
Forest View High SchoolTokoroa
NCEA Level 1
09.2010
Skills
- Top-tier Customer Service Attitude
- Friendly, approachable and Outgoing
- Stocking and Replenishing
- Adaptability and Dependability
- Teamwork and Collaboration
- Attention to Detail
- Data Entry
- Recordkeeping and Documentation
- Technologically Savvy
Timeline
Retail Assistant
Taupo Vape Ltd
09.2022 - 08.2024
Cashier
Shiralee Dairy
05.2011 - 12.2011
Volunteer
Gisborne District Council
09.2010 - 10.2010
Eastern Institute of Technology
National Certificate from Business Administration and Computing
Eastern Institute of Technology
National Certificate from Business Administration And Computing
Forest View High School
NCEA Level 3
Forest View High School
NCEA Level 2
Forest View High School
NCEA Level 1
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