Summary
Overview
Work History
Education
Skills
Accomplishments
Driver License
References
Timeline
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Hope Rua

Kawerau,New Zealand

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Nomis Kawakawa
  • First point of contact for all enquiries
  • Leverage time following processers and procedures to provide results
  • Managing and distributing information
  • Frequent use of Microsoft Word
  • Weekly Stocktake
  • Cash Handling
  • Handling of promotional material.

Customer Service Officer

Whakatāne District Council
- Current
  • First Point of contact for Whakatane District Council
  • Learn the basics of each role in council
  • Work with clients who have complaints, orders or require information about products or services purchased from the organization
  • Professional service
  • Patience and a people first attitude
  • Call centre – ability to multitask while taking information logging it through the system and speaking with customers.

Steward

Royal New Zealand Navy
09.2014 - 09.2021
  • First point of contact for clients
  • Provided exceptional Customer Service daily
  • Followed all Health and Safety protocols
  • Hosted customers in a variety of settings
  • Read and understood the needs of customers to ensure service standards were consistently met
  • Proactively prepared for large functions and reservations, anticipating planning and staffing needs
  • Assisted with the setup of informal and formal functions
  • Working behind the bar and knowing the knowledge of all beverages, stock rotation, handling cash, security -rounds in the building and bar
  • Maintaining a clean dining room, lobby and all service areas - Assisted the chefs with the preparation of meal service when required
  • Serving and representing my country with pride and to a high standard.

Cashier/Front of House

Burger King
11.2013 - 09.2014
  • Consistently provided friendly guest service and heartfelt hospitality
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Operated the drive through window and sales register quickly and efficiently
  • Greeted customers and provided excellent customer service
  • Maintained high standard of dress
  • Strictly followed all cash, security, inventory, and labour policies and procedures
  • Reported to all shifts on time.

Education

Ecampus Study

Royal New Zealand Navy
01.2021

Hukarere Maori Girls’ College (Boarding School)
01.2013

Skills

  • Excellent communication skills
  • Ability to apply critical thinking with a focus on solving problems
  • Strong cultural competence
  • Able to think creatively and apply innovation to the assessment of new ideas
  • Self-managing, resilient and self-directed with a high degree of personal accountability
  • Growth mindset with appetite for continuous learning
  • Ability to translate complicated technical information into easy-to-understand language
  • Able to balance workload with sense of self
  • Excellent social and networking skills
  • Ability to uplift and encourage others
  • Basic Te Reo knowledge

Accomplishments

  • First Aid Certificate
  • Certificate of Achievement- Barista Skills
  • Food and Beverage Service with a strand in Restaurant Services Level 3 and NZQF 2104
  • City and Guilds-
  • Level 1- Food and Beverage Service
  • Level 1- Hot and Cold Beverage Service Skills
  • Level 1- Safety at work
  • Level 1- Customer Service in Hospitality and Catering Industry
  • Level 1- Menu Knowledge
  • Level 2- Introduction to the Hospitality and Catering Industry
  • Level 3 Certificate in Administration and Technology

Driver License

Full New Zealand Driver’s License

References

  • Naomi Biddle, Entrepreneur, +6421469461
  • Cassandra Richards, Customer Service Manager, 0273618024

Timeline

Steward

Royal New Zealand Navy
09.2014 - 09.2021

Cashier/Front of House

Burger King
11.2013 - 09.2014

Administrative Assistant

Nomis Kawakawa

Customer Service Officer

Whakatāne District Council
- Current

Ecampus Study

Royal New Zealand Navy

Hukarere Maori Girls’ College (Boarding School)

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Hope Rua