Hope Te Kauru
1667 Poihipi Road
Summary
Dynamic professional with a proven track record at Taupo District Council, excelling in customer service and critical thinking. Skilled in data entry and active listening, always enhancing customer satisfaction and streamlining operations. Achieved significant improvements in efficiency and client relations, demonstrating a strong ability to manage high-stress situations and resolve conflicts effectively.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Taupo District Council
06.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
Top 10 Holiday Park
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
HR Assistant
Horohoro Te Kōhanga Reo
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Security Officer
Visions of a Helping Hand
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
NCEA Level 3 -
Reporoa College
Reporoa, BOPLevel 1 & 2 Food Service And Preparation - Hospitality
Whakatāne Hospitality Course
Whakatāne 08.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Receptionist
Taupo District Council
06.2023 - 01.2025
Customer Service Representative
Top 10 Holiday Park
HR Assistant
Horohoro Te Kōhanga Reo
Security Officer
Visions of a Helping Hand
NCEA Level 3 -
Reporoa College
Level 1 & 2 Food Service And Preparation - Hospitality
Whakatāne Hospitality Course
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