Hope Teleiai

• Sorting Freight to specific post codes and areas. Meeting KPIs
• Paper mail, Pharmaceuticals, Dangerous Goods, Bulk items upto 40kgs having to be physically fit
• Packing, stacking, manual wrapping & labelling pallets.
• Transported pallets of goods to designated areas using EPJ and Fork-lift. Continuously meeting productivity targets.
• Responded quickly to urgent requests, ensuring customer satisfaction.
• Recorded goods in and out to maintain accurate, up-to-date stock levels.
• Maintained open communication lines with supervisors regarding any potential issues or concerns.
• Loaded and unloaded goods from vehicles, resulting in smooth workflow.
• Used safe manual lifting techniques whilst transporting heavy goods.
• Collaborated closely with warehouse staff to streamline operations, boosting productivity levels.
• Operated forklift responsibly, upholding staff and environment safety.
• Carried out routine and preventative maintenance for optimal equipment performance.

• Transferred due to moving to Queensland. Was able to upskill and work both Room Attendant and Receptionist where needed
• Greeted and checked-in guests promptly and professionally. Diverse friendly.
• Reduced wait times with high-speed processing of reservations, also keeping guest updated on progress if prolonged.
• Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
• Managed room availability charts to ensure zero overbooking.
• Maintained clean and organised reception area, creating a welcoming atmosphere.
• Processed payments accurately, guaranteeing smooth transactions for guests.
• Responded promptly to customer queries, customer needs and disability friendly ensuring a comfortable stay.
• Coordinated smoothly with housekeeping staff, ensuring apartments were ready on time and accessible.
• Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
• Handled baggage storage efficiently, and assistance to those in need, providing convenience upon early arrival or late departure.

• Tender care for guests. Catering to special needs and specific requests. Delivering with quality care always

• Collaborated closely with front desk staff for efficient room allocations.
• Complied with hotel policies diligently, promoting professionalism at work place.
• Enhanced guest comfort through meticulous bed making and linen changing.
• Restocked essential supplies timely to avoid guest inconvenience.
• Cleaning bathrooms to uphold strict hygiene control procedures.
• Ensured safety measures whilst handling hazardous cleaning chemicals.
• Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
• Secured guest belongings by adhering to strict lost-and-found procedures.
• Completed smooth housekeeping with exceptional planning and quality assurance.

• Prepared food while upholding strict brand standards.
• Served meals professionally, enhancing overall dining experience.
• Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
• Understood and adhered to food safety and hygiene regulations.
• Encouraged customer feedback to deliver information to management for process improvements.
• Handled complaints in a professional manner to maintain brand reputation.