Hori Kire
Hamilton,WKO
Summary
I am very sales driven and i love helping customers get a better deal than what they walked into the store to get. i provide outstanding customer service and am always willing to assist and help. Tools is my game and i have been learning the trade for the past 3 years and am very familiar with the brands.
Overview
4
4
years of professional experience
Work History
Sales Assistant
The Toolshed
07.2022 - Current
- Processed sales via POS
- Helped customers looking for tools in-store
- Provided customer support and information via phone calls
- Assisted customers with better deals by informing them of current promos
- Ordered non stocked items for customers
- Built display models for the store
- Checked off stock daily
- Price checks with competitors
Webstore Customer Service Manager
The Toolshed
11.2021 - 07.2022
- Dealt with disgruntled customers and provided positive solutions
- Organised couriers for collection and delivery of overweight items
- Arranged returns for incorrectly sent items
- Liaised with store managers via phone and email
- Worked with brand reps for better customer solutions
- Processed online web orders via phone and email
- Handled refunds where necessary
Webstore Assistant
The Toolshed
07.2020 - 11.2021
- Picked and packed parcels for delivery
- Double checked web orders to ensure the correct items were being sent
- Organised internal transfers of stock to fulfill incomplete orders
- Ensured appropriate ticketing and labelling of dangerous goods being sent
Warehouse Supervisor
Tidd Ross Todd
03.2019 - 10.2021
- Overlooked shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Managed shipping and handling operations.
- Carried out regular stocktakes with any discrepancies
- Created product locations
- Handled pallets of stock using a forklift
- Organised stock for sales reps
Education
NCEA Level 3 -
Northland College
Kaikohe, NZ12.2010
Level 4 & 5 - Carpentry
Northland College
Kaikohe, NZ12.2012
Level 3, 4 & 5 - Automotive Engineering
NorthTec
Whangarei, NZ12.2013
Skills
- Driving sales
- Tool knowledge
- Communication
- Team player
- Polite & respectful
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Sales Assistant
The Toolshed
07.2022 - Current
Webstore Customer Service Manager
The Toolshed
11.2021 - 07.2022
Webstore Assistant
The Toolshed
07.2020 - 11.2021
Warehouse Supervisor
Tidd Ross Todd
03.2019 - 10.2021
NCEA Level 3 -
Northland College
Level 4 & 5 - Carpentry
Northland College
Level 3, 4 & 5 - Automotive Engineering
NorthTec
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