Hosanna Ieru
Papatoetoe,AUK
Summary
Personality is one that is friendly, honest, outgoing and approachable. Consider myself very reliable, hardworking, committed and motivated to any task required of me. Enjoy socializing, interacting with new people and working in a team. Learning new things to better myself and or the team is something I take pride in and I will go the extra mile to help others in any way that I can. I set high standards in my personal appearance and health. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Health Transport Coordinator
St John Ambulance
08.2018 - Current
- Coordinate patient transfer service bookings within ambulance communications center from the busy headquaters
- Coordinate dispatching of 30 crews to accomplish daily patient transportations as well as scheduling and managing ambulance fleet of up to 30 vehicles and crews.
- Entering hospital and private hire bookings over the phone, accepting bookings via our online portal, allowing bookings to come trough via email and faxes from all over New Zealand to coordinating and dispatching resources for all of New Zealand
- Planning, organizing and coordinating patient transfer bookings on units and crews accordingly to patient's requirements
- Developed personal organization and multitasking skills in a fast and busy paced environment.
Customer Service Agent
St John Ambulance
11.2016 - 08.2018
- Responded to 100-150 calls per day in high call value environment
- Assisted customers by telephone and email with inquiries concerning ambulance accounts, invoices, memberships, First Aid Course bookings, as well as medical alarms
- Used computerized systems for tracking, documenting information, obtaining up to date and accurate information and also processed large amounts with credit card and electronic payments utilizing company database and software
- Establish rapport with clients while providing information concerning test requirements- Responded to and handled customer complaints and inquiries in a timely manner.
Customer Service, Bartender
HMS Host Auckland Airport, Café Espresso, Barista
12.2015 - 08.2016
- Providing quality customer service by ensuring correct orders of food, cold and hot beverages are made
- This required delivering efficient and timely service
- Preparing the workplace for the day’s business
- Communication and team work is very important but also working independently is common at 1958 Bar & Eatery, managing and serving up to 500 customers
- A high attention of detail is also important, making sure that the environment is clean, tidy and appealing.
Waitress & Bartender, Customer Service, Bartender, Waitress
Finns Café Restaurant & Bar
12.2011 - 06.2013
- As a waitress, I escorted customers to their tables and arranged their seating
- Presented menus, answered queries regarding restaurant items and informed them of daily specials
- High attention was important, properly assembled orders in kitchen and delivered in a timely manner
- Professionally recommended beverages according to customer’s selection and provided excellent customer service.
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
Education
National Certificate in Travel Level 4 - Tourism And Travel Management
International Travel College of New Zealand
12.2014
National Certificate in Travel Level 4 - Tourism And Travel Management
Best Pacific Institute of Education
12.2011
NCEA in Level 2 NCEA in Level 1 -
Otahuhu College
2011
Skills
- Organizational Standards
- Report Generation
- Emergency Response
- Coordinating Personnel
- Status Updates
- Fleet Dispatching
- Data Communications
- Phone and Email Communication
- Schedule Management
- Tracking Systems
- Patient Transport
- Contract Coordination
Additional Information
- Achievements: , NCEA in Level 2 NCEA in Level 1
Languages
Samoan
Native or Bilingual
Timeline
Health Transport Coordinator
St John Ambulance
08.2018 - Current
Customer Service Agent
St John Ambulance
11.2016 - 08.2018
Customer Service, Bartender
HMS Host Auckland Airport, Café Espresso, Barista
12.2015 - 08.2016
Waitress & Bartender, Customer Service, Bartender, Waitress
Finns Café Restaurant & Bar
12.2011 - 06.2013
National Certificate in Travel Level 4 - Tourism And Travel Management
International Travel College of New Zealand
National Certificate in Travel Level 4 - Tourism And Travel Management
Best Pacific Institute of Education
NCEA in Level 2 NCEA in Level 1 -
Otahuhu College
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