HSIAO MEI TSENG
Queenstown,Otago
Summary
My name is Lydia. I am resident in New Zealand. I have many years working experience about personal sales, in-store sales, mobile phone sales, and phone repair. With working holiday in Australia and working experience back to hometown Taiwan what I get. This diverse background has endowed me with a profound understanding of customer needs, best customer shopping experiences, and a robust skill set in after-sales service. I also good at iPhone repair Technician. Professional with proven skills in troubleshooting, diagnostics, and maintenance. Including battery, screen, speaker, camera..... replacement.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Asian Mart Queenstown
08.2023 - 03.2024
- Assisted in store merchandising, stocking shelves and setting up displays
- Handled cash register operations, including payments, returns, and exchanges
- Arranged store products on shelves and promotional displays
- Provided excellent customer service to clients in person.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Mobile Repair & Sales & Accessories
QTapple personal studio
11.2018 - 07.2023
- Offered guidance to consumers on purchasing mobile phone and accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Provided exceptional after-sales support by addressing technical issues promptly and professionally, fostering customer loyalty.
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Kitchen Hand
NZSKI(The Remarkables Ski area)
05.2018 - 09.2018
- Washed dishes, glassware, and flatware by hand or with industrial dishwasher
- Displayed excellent teamwork skills while working with other kitchen staff members to complete tasks efficiently.
Farm Laborer
Jackson Orchard
02.2018 - 05.2018
- Followed instructions from supervisors regarding daily duties assigned; completed tasks within given time frames
- Harvested fruits and vegetables by hand
- Identified, picked and sorted fruits according to ripeness and size.
Shop Attendant
Dumplings Queenstown
11.2017 - 02.2018
- Processed payments using cash registers, credit card machines and other payment methods
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
Salesperson
Mobile Accessories
09.2016 - 10.2017
- Demonstrated ability to stay organized and motivated in a fast-paced environment
- Acquired extensive knowledge of product lines, pricing structures, and sales strategies.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Food Line Leader
El bell packing
09.2016 - 10.2017
- Accurately packed food items in accordance with customer orders and company standards
- Sorted and packed food products on assembly line, meeting tight deadlines
- Assisted with scheduling staff hours according to anticipated demand levels throughout the day.
Technical Assistant
Foxconn Technology Group
Skills
- Mandarin language
- POS Software
- Cash Handling
- Customer Needs Assessment
- Visual Merchandising
- Cash Register Operation
- Product Merchandising
- Multitasking
- Sales forecasting
- Sales Support
- Electronics Testing
- Advanced Troubleshooting
- Screen Replacement
- Battery Replacement
- Speaker Repair
- Camera Repair
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Sales Assistant
Asian Mart Queenstown
08.2023 - 03.2024
Mobile Repair & Sales & Accessories
QTapple personal studio
11.2018 - 07.2023
Kitchen Hand
NZSKI(The Remarkables Ski area)
05.2018 - 09.2018
Farm Laborer
Jackson Orchard
02.2018 - 05.2018
Shop Attendant
Dumplings Queenstown
11.2017 - 02.2018
Salesperson
Mobile Accessories
09.2016 - 10.2017
Food Line Leader
El bell packing
09.2016 - 10.2017
Technical Assistant
Foxconn Technology Group
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