Hsin-Chih Kitty Chang
Summary
I am an international student from Taiwan, currently completing my Psychology Honours degree at the University of Auckland. As both a student researcher and a person, I bring empathy, adaptability, problem-solving, and cultural awareness to my work, shaped by experiences living and studying across cultures. Through my volunteering roles, I have seen how communication empowers confidence, dignity, and connection. These experiences inspire my commitment to pursue Speech-Language Therapy, where I can apply my multilingual abilities and cross-cultural perspective to support individuals across the lifespan.
Overview
5
5
years of professional experience
Work History
Elder Care Volunteer
Elder Care Volunteers
Cromwell House, Auckland( Epsom), NZ
08.2025 - Current
- Provided companionship and conversation to older adults with dementia, supporting social engagement and communication.
- Assisted with daily activities and recreational programmes, promoting wellbeing in a safe, inclusive environment.
- Developed patience, empathy, and adaptability by adjusting communication styles to meet the needs of individuals with cognitive decline.
Space Parenting Programme Support (Volunteer)
Space Parenting Programme
St Andrews Anglican Church, Auckland (Epsom), NZ
08.2025 - Current
- Assisted facilitators in running parenting education sessions, supporting parents and infants during activities.
- Encouraged family participation and engagement, gaining exposure to early childhood communication and development.
- Built empathy, patience, and interpersonal skills while supporting a diverse group of families in a community setting.
Academic/Research Experience
The University of Auckland
Auckland, NZ
02.2025 - 11.2025
- Conducted independent research exploring how Speech-Ianguage Therapists in Aotearoa define and experience quality professional supervision.
- Carried out and transcribed semi-structured interviews with practising SLTs, applying reflexive thematic analysis to identify key themes.
- Engaged with bicultural and critical psychology frameworks, ensuring cultural safety and relevance.
Food Service Assistant
La Mexicana Shop
Auckland, NZ
01.2021 - 03.2025
- Communicated clearly with diverse customers & staff, ensuring orders were understood and needs were met in a busy service environment.
- Worked effectively as part of a team, coordinating with colleagues to maintain fast, high-quality service.
- Adapted to high-pressure situations, multitasking and staying calm during peak service hours.
Volunteer Translator & ESOL Support
St George's Church
Auckland, NZ
01.2024 - 12.2024
- Translated between Mandarin Chinese and English during sermons, discussions, and community activities to support inclusivity.
- Assisted ESOL learners in understanding and participating in group conversations, building confidence in their communication.
- Strengthened cross-cultural communication and interpreting skills, fostering connection between diverse community members.
Waitress
Barilla Dumpling Restaurant
Auckland, NZ
01.2022 - 03.2022
- Provided friendly and professional customer service, taking orders, serving meals, and ensuring a positive dining experience.
- Communicated effectively with customers from diverse backgrounds, building cultural awareness and interpersonal skills.
- Collaborated with kitchen staff and team members to deliver timely service in a busy restaurant environment.
Kitchen Hand
Yorkshire Roasts, Westfield St Lukes
Auckland, NZ
01.2021 - 03.2021
- Assisted with food preparation and maintained a clean, organised kitchen while adhering to strict hygiene and safety standards.
- Supported cooks during peak hours by preparing ingredients, restocking supplies, and ensuring smooth workflow.
- Developed teamwork, attention to detail, and time management skills in a fast-paced environment.
Education
Bachelor of Science ( Honours) - in Progress - Psychology
University of Auckland
Auckland, NZ05-2026
Bachelor of Science - Psychology
University of Auckland
Auckland, NZ05-2025
Skills
- Empathy and Compassion – Create supportive environments that encourage trust, engagement, and client well-being
- Strong Communication Skills – Able to explain complex ideas clearly to clients, families, and colleagues
- Cultural Competence – Sensitive to cultural values; experienced in cross-cultural communication and inclusive practice
- Adaptability – Flexible and responsive to individual needs, adjusting approaches to enhance effectiveness
- Critical Thinking & Problem-Solving – Analytical mindset; skilled at identifying barriers and developing creative, evidence-informed solutions
- Teamwork and Collaboration – Experienced in working effectively with diverse groups in academic, workplace, and community settings
- Research and Analytical Skills – Skilled in qualitative research, reflexive thematic analysis, and critical literature review
Timeline
Elder Care Volunteer
Elder Care Volunteers
08.2025 - Current
Space Parenting Programme Support (Volunteer)
Space Parenting Programme
08.2025 - Current
Academic/Research Experience
The University of Auckland
02.2025 - 11.2025
Volunteer Translator & ESOL Support
St George's Church
01.2024 - 12.2024
Waitress
Barilla Dumpling Restaurant
01.2022 - 03.2022
Food Service Assistant
La Mexicana Shop
01.2021 - 03.2025
Kitchen Hand
Yorkshire Roasts, Westfield St Lukes
01.2021 - 03.2021
Bachelor of Science ( Honours) - in Progress - Psychology
University of Auckland
Bachelor of Science - Psychology
University of Auckland