Htet Ye Win
Auckland,New Zealand
Summary
Customer-focused professional with a background in international business advisory, administration, and client service. Passionate about delivering exceptional customer experiences through problem-solving, effective communication, and a proactive approach. Skilled in bookkeeping, financial systems, budget planning, and operational efficiency, with expertise in Xero and other digital tools. Eager to contribute to Xero’s mission of empowering small businesses through innovative solutions.
Overview
10
10
years of professional experience
Work History
Permanent Part-time Waitress
Andy’s Burger and Bar
Auckland, New Zealand
01.2024 - Current
- Provided excellent customer service, ensuring guests had a pleasant dining experience
- Managed cash handling, payments, and operated POS systems
- Handled customer inquiries, complaints, and special requests professionally
- Worked collaboratively with kitchen and service staff to ensure smooth restaurant operations
- Maintained knowledge of menu items, ingredients, and promotions to provide recommendations to customers
Commercial Assistant
Foreign Commercial Services, U.S. Embassy Myanmar
, Myanmar
01.2021 - 09.2023
- Provides professional advice to U.S. firms and supports market entry strategies.
- Conducted market research and published sector reports
- Assists with budget forecasting on office expenses, bookkeeping, financial administration, and event planning
- Maintains a strong network of industry contacts to facilitate trade relations.
Trade Advisor
Business France (French Trade Commission, French Embassy, Myanmar)
, Myanmar
08.2016 - 12.2020
- Advised French companies on market entry and potential partnerships in Myanmar
- Conducted market research and published sector reports
- Organized trade missions, business seminars, and government liaison meetings
- Managed budgeting and financial planning for trade events, ensuring cost efficiency
Assistant to Country Manager
Poema Insurance
, Myanmar
01.2016 - 07.2016
- Managed office operations, including procurement and financial administration
- Assisted with customer service, client database management, and policy renewals
- Coordinated assistance operations with hospitals and regional partners.
- Clients’ database management.
- Clients’ relationship management (policy renewals, general information enquiries...);
Sales Executive
Marchetti Thailand
, Thailand
01.2015 - 12.2015
- Conducted market surveys and managed sales territory assignments
- Developed and maintained client relationships, ensuring customer satisfaction
- Coordinated logistics and monitored stock levels to optimize supply chains
Education
Master of Professional Accounting -
University of Auckland
Bachelor of Arts - French
Yangon University of Foreign Languages
Skills
- Customer Support
- Problem-Solving
- Financial Administration
- Budget Planning
- Bookkeeping
- Accounting
- Technology
- Software
- Xero
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Salesforce
- Case Management Systems
- Communication
- Interpersonal Skills
- Cultural Awareness
- Proactive Mindset
- Growth Mindset
Availability
04/01/25, Auckland, Wellington, Hawkes Bay, Flexible schedule as per Xero’s shift patterns.
Expertise - Xero& Bookkeeping
- Advanced Xero Proficiency: Highly proficient in Xero software, with in-depth knowledge gained through extensive study and practical application.
- Certification & Excellence: Achieved full marks in the Xero test exam at the University of Auckland, demonstrating mastery of the software.
- Comprehensive Knowledge: Successfully completed and thoroughly studied the Xero Manual 3 Booklet, covering all essential functions, including invoicing, bank reconciliation, financial reporting, payroll processing, and advanced features.
- Bookkeeping Expertise: Extensive experience in financial record-keeping, ledger management, accounts reconciliation, and budget tracking.
- Hands-on Experience: Familiar with real-world applications of Xero for business financial management, bookkeeping, and tax compliance, ensuring seamless integration of financial operations.
- Customer Training & Support: Capable of guiding clients and colleagues on utilizing Xero effectively, optimizing their workflow, and resolving any technical queries.
Languages
English
Professional
French
Limited
Affiliations
- Olympics distance Triathlon Finisher in 2022. (Swim 1500m, Bike 40km, Run 10km)
Accomplishments
- Eagle Award from U.S Embassy Myanmar for promoting U.S. Universitites and colleagues in Myanmar.
- Cohort Representative for 2 quarters at the University of Auckland
Timeline
Permanent Part-time Waitress
Andy’s Burger and Bar
01.2024 - Current
Commercial Assistant
Foreign Commercial Services, U.S. Embassy Myanmar
01.2021 - 09.2023
Trade Advisor
Business France (French Trade Commission, French Embassy, Myanmar)
08.2016 - 12.2020
Assistant to Country Manager
Poema Insurance
01.2016 - 07.2016
Sales Executive
Marchetti Thailand
01.2015 - 12.2015
Master of Professional Accounting -
University of Auckland
Bachelor of Arts - French
Yangon University of Foreign Languages
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