Huang Qilin

＊Managed and resolved issues related to food delivery orders for Keeta in Hong Kong.

＊Communicated with delivery personnel, merchants, and customers to address concerns such as food safety, incorrect or missing deliveries, and determining responsibility for compensation.

＊Handled escalations for external complaints and ensured smooth communication between all parties involved.

＊Managed website and app operations, focusing on content updates for European football leagues and the Chinese Super League.

＊Participated in the 2018 World Cup and 2019 Asian Cup special coverage, ensuring timely updates and engaging readers.

＊Collaborated with the design team for pre-tournament app launch images and WeChat promotional activities, effectively increasing website traffic.

*Analyzed app backend data to optimize homepage and sports page content, increasing click-through rates.

＊Coordinated weekly key matches and worked with writers on match reports and GIFs to ensure timely coverage.

＊Managed columns like "Footy Nights" and "Late Night Football Report," with a novel-style report reaching 18,000 clicks, becoming the monthly top article.

＊Reported on local amateur football leagues in Guangzhou, interviewed grassroots football enthusiasts, provided translations for apps, and reported live from national team warm-up matches.

＊Award-winning Team Project: Collaborated with my team to design a comic poster that won an award, receiving a bonus for the work.

＊Ingredient Preparation: Arrive at the store before 6:30 a.m. daily, using a trolley to transport fresh salmon from the warehouse.Responsible for preparing ingredients such as octopus, seaweed, and baby octopus, cooking rice, and storing it in the fridge for use the next day.

＊Sushi Making: Prepare California rolls and complete all product preparation by 9:30 a.m. for display to customers.Cut and process salmon, including removing specific parts like the gills.

＊Packaging and Display: Package sushi and different parts of the salmon, ensuring products are visually appealing and meet hygiene standards.

＊Arrange the packaged products in the display window for customer selection.

＊Food Safety and Cleaning: Maintain cleanliness in the store to meet hygiene standards, as regular inspections are conducted by health authorities to ensure food safety.

＊Act as a kitchen assistant, helping with cleaning and ensuring a clean food preparation environment.

＊Ingredient Preparation: Arrive at the store before 6:30 a.m. daily, using a trolley to transport fresh salmon from the warehouse.Responsible for preparing ingredients such as octopus, seaweed, and baby octopus, cooking rice, and storing it in the fridge for use the next day.

＊Sushi Making: Prepare California rolls and complete all product preparation by 9:30 a.m. for display to customers.Cut and process salmon, including removing specific parts like the gills.

＊Packaging and Display: Package sushi and different parts of the salmon, ensuring products are visually appealing and meet hygiene standards.

＊Arrange the packaged products in the display window for customer selection.

＊Food Safety and Cleaning: Maintain cleanliness in the store to meet hygiene standards, as regular inspections are conducted by health authorities to ensure food safety.

＊Act as a kitchen assistant, helping with cleaning and ensuring a clean food preparation environment.

＊Prepared a variety of drinks, including iced tea, milk tea, and coffee (Americano and Caramel Macchiato).

＊Handled dessert preparation, including making Tiramisu cake.Ensured cleanliness and adhered to hygiene standards in the kitchen.

＊Capable of performing physically demanding tasks and working various shifts.