HUANGDONGYI XIONG
Auckland
Summary
Proven Manager at Airport Manor Inn, adept in integrating booking systems and enhancing guest experiences. Excelled in fast-paced environments, showcasing strong interpersonal skills and technical proficiency in hotel management software. Bilingual in Chinese and English, I significantly improved operational efficiency and guest satisfaction, embodying teamwork and a results-driven approach.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
year of professional experience
Work History
Manager of Front Desk
Airport Manor Inn
02.2023 - Current
- Integrated booking from different channel into hospitality computer system.
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Surveyed, analysed day's market and adjusted rates to suit market.
- Arranged timeline for housekeeping department and shuttle service.
- Accomplished multiple tasks within established timeframes.
Restaurant Waiter
Wan FU Yuan Restaurant Newmarket
02.2024 - 05.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Hospitality Management
Auckland University of Technology
Auckland, NZ02.2025
Skills
- Strong interpersonal skills
I can communicate effectively with guests, co-workers and supervisors
- Bilingual verbal and written communication
I am proficient in both Chinese and English
- Technical capability
I am proficient in the use of hotel management software and other technology tools
- Willingness and fast to learn
I am eager to learn, and always pick up fast
- Patience and resilience
I can be patient and flexible in different situations
- Teamwork skill
I am a good team worker
Accomplishments
China Advanced Level Examination (CALE) in 2022: 580.5/750
IELTS test in 2022: Overall score of 6.5
Timeline
Restaurant Waiter
Wan FU Yuan Restaurant Newmarket
02.2024 - 05.2024
Manager of Front Desk
Airport Manor Inn
02.2023 - Current
Bachelor of Hospitality Management
Auckland University of Technology
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