I possess strong perception and observational skills, along with empathy and creativity, and a strong ability in divergent thinking that brings fresh perspectives and innovative solutions to complex problems. I have a keen curiosity about the deeper meaning of interpersonal interactions and maintain a positive mindset when facing challenges, always willing to try new approaches to problem-solving. Additionally, I have a solid foundation in analytical thinking and problem-solving, am adaptable in dynamic environments, and am eager to learn and grow through new experiences.
Hi, I’m
Huiquan Li
Porirua,WGN
Summary
Overview
3
years of professional experience
Work History
The Ritz-Carlton, Chengdu
Operations Intern
02.2022 - 03.2022
Job overview
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Grand Hyatt Beijing
Receptionist Intern
07.2019 - 01.2020
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected payments, processed transactions, and updated relevant records.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Developed proficiency in company-specific software programs for more efficient task completion and record-keeping.
- Provided exceptional customer service under pressure during peak business hours while remaining calm and professional.
- Handled challenging situations involving disgruntled customers with tact diplomacy, ultimately resolving the satisfaction of both parties involved.
NA Cafe
Barista & Server
11.2018 - 01.2019
Job overview
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Victoria University of WellingtonWellington, NZ
Master of Commerce from Human Resources Management And Employment Relation
02-2026
University Overview
University of ExeterExeter, UK
Master of Science from International Human Resource Management
09-2023
University Overview
Beijing Hospitality InstituteBeijing, China
BBA from Hospitality Management
06-2022
University Overview
Skills
- Organization skills
- Time Management
- Data Entry
- File Management
- Employee Relations
- Analytical and Critical Thinking
Timeline
Operations Intern
The Ritz-Carlton, Chengdu
02.2022 - 03.2022
Receptionist Intern
Grand Hyatt Beijing
07.2019 - 01.2020
Barista & Server
NA Cafe
11.2018 - 01.2019
Victoria University of Wellington
Master of Commerce from Human Resources Management And Employment Relation
University of Exeter
Master of Science from International Human Resource Management
Beijing Hospitality Institute
BBA from Hospitality Management
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