HUNG NGUYEN TIEN (Mike)

1. Leadership and Team Management:

+ Supervise, motivate, and lead a team of 19 cafe staff, including baristas, servers, kitchen staff, and other support personnel.

+ Conduct regular staff meetings, provide training, and ensure team members are well-equipped to perform their roles effectively.

+ Foster a positive and inclusive work culture, encouraging teamwork, open communication, and professional development.

2. Operations Management:

+ Oversee the day-to-day operations of the cafe, including opening and closing procedures, staffing schedules, and shift management.

+ Monitor and maintain inventory levels, ensuring sufficient stock of food, beverages, and other supplies to meet customer demand.

+ Implement and uphold hygiene, health, and safety standards in compliance with local regulations.

3. Customer Service Excellence:

+ Lead by example in delivering exceptional customer service to create a welcoming and enjoyable atmosphere for patrons.

+ Address customer inquiries, feedback, and concerns promptly and professionally, striving to exceed their expectations.

4. Financial Management:

+Work closely with the cafe owner or management to set and achieve financial targets, control costs, and maximize profitability.

+ Manage cash handling, billing, and reconciliation processes accurately

5. Menu and Quality Control:

+ Collaborate with the kitchen staff to curate and update the menu, ensuring a variety of high-quality food and beverage Offerings, Maintain consistency in food and drink preparation, presentation, and taste.

6. Marketing and Promotions:

+ Develop and execute marketing strategies to attract new customers and retain existing ones. Plan and coordinate promotions, events, and special offers to increase footfall and revenue.

Reference: Ms. Kirsten 0275448994 (Owner)

• Manage operations of the barista team, including supervising staff and ensuring that all equipment is well-maintained and functioning properly
• Supervise staff and run the shift and report to manager
• Serving customers on a touch screen system till, ensuring friendly and helpful service while doing so
• Plating and heating cabinet food to serve to a consistent standard
• Clearing tables of dishes, and wiping as needed to keep cafe to a high clean standard
• Keep a clean and organised work space (customers can see behind the counter)
• Doing dishes in kitchen and bringing out dishes back to front of house in a timely manner
• Daily and weekly cleaning as instructed
• Ensuring products are topped up and if stock runs low let manager know
• Get to know regular customers, and acknowledge new customers also
• Keep areas and equipment sanitized and clean

Reference: Mr. Jason 0211988567 (owner)

• Making and controlling quality of coffees, do the till, take care customers, run coffee, food, wash dishes

Reference: Mr. Eddy 0275130855

• Company Overview: https://www.facebook.com/theapothecaryhowick/
• + Make coffee, manage and adjust the coffee machine, grinder
• + Manage operations of the barista team, including supervising staff and ensuring that all equipment is well-maintained and functioning properly
• + Ensuring that all coffee and other beverages are prepared to the highest standards, with a focus on consistency, flavour, and presentation
• Conducting regular training sessions for new and existing staff, ensuring that all team members have a deep understanding of coffee, preparation methods, and customer service

• Reference: Mr. Ted : 0210475786 (owner)

• Making and controlling quality of coffees, check stocks, order milk and coffee beans, do the till, take care customers, run food, wash dishes

Reference: Mr. Bobby 0211266674 (Owner)

• + Make coffee, Manage and adjust the coffee machine, grinder
• + Take orders from customers

Reference: Ms. Ashini: 0273182244 (Cafe manager)

• Worked as a Waiter at Le club bar restaurant in Sofitel Legend Metropole Hanoi hotel

• Worked in Novotel Hanoi hotel as a barista

• Worked as a waiter at Cafe Dulac restaurant in Intercontinental Hanoi West lake hotel