Hunter Wilson
Wellington,WGN
Summary
Developed skills in customer interaction and teamwork in high-energy, service-oriented environment. Strong communication and problem-solving abilities, adaptable to various situations, and capable of handling multiple tasks simultaneously. Looking to transition into new field, bringing valuable transferrable skills and customer-focused mindset.
Overview
3
3
years of professional experience
Work History
FOH Staff Member
Rosies Red Hot Cantina (Wellington)
Wellington
02.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Supported team members during peak service hours to ensure efficient operations.
- Adapted quickly to changing situations and guest needs in a fast-paced environment.
- Implemented upselling techniques to increase average check size while still prioritizing guest satisfaction.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
FOH Staff Member
Rosies Red Hot Cantina (Takapuna - Formerly Known as Francs Bar and Diner)
Auckland, AUK
10.2022 - 01.2025
- Took on leadership roles as a senior staff, managing the host desk, allocating breaks and sections.
- Supported team members during peak service hours
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Trained new FOH staff members on company policies and procedures, fostering a team-oriented work environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
- Was partially cross trained on Bar and Floor
- Utilized POS system to receive and process food and beverage orders.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
Education
Bachelor of Arts - Film, Theatre, English Literature
Victoria University of Wellington
Wellington, NZ11-2027
High School Diploma -
Westlake Boys High School
Auckland, NZ12-2024
Skills
- Order taking
- Phone etiquette
- Up-selling techniques
- Team collaboration
- Money handling
- Complaint handling
- Teamwork and collaboration
Languages
German
Limited Working
Timeline
FOH Staff Member
Rosies Red Hot Cantina (Wellington)
02.2025 - Current
FOH Staff Member
Rosies Red Hot Cantina (Takapuna - Formerly Known as Francs Bar and Diner)
10.2022 - 01.2025
Bachelor of Arts - Film, Theatre, English Literature
Victoria University of Wellington
High School Diploma -
Westlake Boys High School