Huong Pham
Wellington,WGN
Summary
I am a bilingual International Business and Finance graduate with an enthusiasm for supporting people and fostering social change in the public and private sector.
I have years of experience working in high-volume businesses and managing multicultural teams, along with numerical and analytical skills from my university career. I am seeking an opportunity to learn, grow, and apply the principles I have learnt into practice.
Overview
3
3
years of professional experience
Work History
Team Lead
Wraps And Rolls
08.2021 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Delegating tasks and setting clear team goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Responsible for supervising, managing and motivating team members on daily basis.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Placed orders for materials in short supply to manage store supply inventory.
Senior Staff
Apachè Restaurant
01.2022 - 12.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Independently served personal section of tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Commerce - International Business And Finance
Victoria University of Wellington
Wellington, WGN12.2022
Skills
- Collaborative team work
- Customer service skills
- Detail oriented
- Interpersonal communication skills
- Problem solving skills
- Proficiency with Microsoft Office applications
- Time management
References
Supanut Khuntee (Kong)
Manager (2021)
02108140884
supanutkhuntee@gmail.com
Huong Nguyen
Manager (current)
0211349519
lettingwellington@gmail.com
Mai Fujibayashi
Manager (2023)
02102790891
fujibayashi86@gmail.com
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Senior Staff
Apachè Restaurant
01.2022 - 12.2023
Team Lead
Wraps And Rolls
08.2021 - Current
Bachelor of Commerce - International Business And Finance
Victoria University of Wellington
Similar Profiles
Ha BuiHa Bui
Front of House Employee at Wraps and RollsFront of House Employee at Wraps and Rolls
David HernandezDavid Hernandez
Land Surveyor Assistant at Rolls Anderson & RollsLand Surveyor Assistant at Rolls Anderson & Rolls
Brandon AshlockBrandon Ashlock
Sales Manager at Branson WrapsSales Manager at Branson Wraps