Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hussen Abu Bakar

Auckland,AUK

Summary

An adept individual consistently achieves and surpasses productivity goals, demonstrating a proven ability to swiftly troubleshoot and resolve issues. Upholding a high standard of professionalism, patience, and efficiency, this diligent, detail-oriented professional possesses comprehensive knowledge of various administrative and office functions. Characterized by flexibility, hard work, and a resolute drive for success, effective communication and relationship-building are recognized as key strengths, yielding optimal results.

Overview

26
26
years of professional experience

Work History

Fast Food Manager

Kebabs On Queen
08.2022 - Current
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.

Restaurant Chef

Nasi Kandar De Maju
02.2020 - 12.2021
  • Coordinated catering events for special occasions, tailoring menus to meet client preferences while exceeding expectations for quality and presentation.
  • Determined which items needed to be ordered from suppliers and took into account budgetary requirements.
  • Developed weekly specials that were created with fresh, local ingredients.
  • Adapted quickly to changing demands during peak hours, executing multiple orders simultaneously without sacrificing quality or attention to detail.
  • Trained new kitchen staff in proper cooking techniques, safety procedures, and sanitation standards.
  • Developed signature recipes that increased brand recognition and customer loyalty to the restaurant.
  • Maintained high levels of cleanliness and organization within the kitchen space, adhering to strict health code regulations.
  • Managed inventory effectively, minimizing waste while maintaining high-quality food offerings for guests.
  • Oversaw cleaning and maintenance of kitchen to boost safety and prevent accidents.
  • Enhanced guest satisfaction by creating innovative and visually appealing dishes with fresh ingredients.
  • Collaborated with front-of-house staff to provide exceptional service, ensuring seamless communication between departments.
  • Reduced food costs by negotiating better pricing with suppliers and implementing portion control guidelines.
  • Ensured consistent taste by standardizing recipes and measuring ingredients accurately across all dishes served at the restaurant.
  • Implemented seasonal menu changes to highlight locally sourced ingredients and appeal to diverse palates.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Implemented food cost and waste reduction initiatives to save money.

Grab Driver ( Part Time )

Grab Malaysia
08.2020 - 04.2021
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Cafe Chef ( Part Time )

Flying Chef Cafe
12.2016 - 05.2019
  • Continuously researched new ingredients, culinary trends, and industry innovations to stay current within the dynamic foodservice market.
  • Collaborated with front-of-house staff to ensure timely and accurate order delivery, improving overall guest experiences.
  • Streamlined kitchen operations by implementing efficient cooking techniques and time management strategies.
  • Maintained a clean and organized kitchen workspace, adhering to strict health and safety guidelines.
  • Developed innovative recipes for daily specials, resulting in increased sales and positive customer feedback.
  • Participated in community events to promote the cafe''s brand awareness and attract new customers.
  • Coordinated with the cafe owner on strategic planning, staffing decisions, and marketing initiatives to drive business growth and success.
  • Enhanced customer satisfaction by creating visually appealing and delicious menu items.
  • Ensured prompt attention to dietary restrictions and allergy concerns by working closely with waitstaff on customizing menu offerings.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Evaluated food products to verify freshness and quality.
  • Assisted with menu development and planning.

Managing Director

Nuh Metal Resources -Non Ferrous, Ferrous, E-Waste
01.2009 - 04.2016
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Expanded market presence through successful negotiation of key partnerships and acquisitions.
  • Directed company's sustainability initiative, resulting in recognition as industry leader in environmental responsibility.
  • Improved decision-making processes, implementing data analytics tools that provided actionable insights across departments.
  • Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
  • Led company through successful digital transformation, enhancing operational effectiveness and customer engagement.
  • Championed adoption of remote work technologies, ensuring business continuity and employee wellbeing during challenging times.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Warehouse Supervisor

Mesiniaga Berhad - IBM
01.2004 - 12.2008
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Oversaw daily operations and shipping and handling processes.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
  • Assigned tasks to team members to complete within designated time frames.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Kitchen Hand / Waiter

Thaqwa Coner SDH. BHD
05.1998 - 10.2003
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Adapted to different kitchen stations as needed, showcasing versatility and broad skill set.
  • Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
  • Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
  • Streamlined dishwashing process, allowing for quicker turnaround of kitchen utensils and cookware.
  • Streamlined communication between kitchen and service staff, reducing order mistakes and improving dining experience.
  • Cleaned and maintained work areas, equipment and utensils.
  • Lifted and carried heavy materials.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Advanced Diploma - Hospitality Management

Pax Institute of Education
Melbourne, Australia
06.2019

Associate Of Arts - Commerce

Sekolah Menengah Sultan Ahmad Tajuddin
Bandar Baharu Kedah, Malaysia
12.1992

Skills

  • Health and Safety Regulations
  • Operations Management
  • Food Preparation
  • Food Safety Compliance
  • Complaint resolution
  • Store maintenance
  • Customer Engagement
  • Menu Planning
  • Recruitment and hiring
  • Shift Management
  • Point of Sale (POS) system operation
  • Food Service Background
  • Adaptable
  • Supervisory skills
  • Organization and prioritization
  • Business operations expertise
  • Promotions planning
  • Customer Service
  • Money Handling
  • Reliable and Responsible
  • Safe Food Handling
  • Problem-Solving
  • Back of House Management
  • Calm and Pleasant Demeanor
  • Quality Control
  • Inventory Management
  • Purchasing
  • Expense Tracking
  • Front of House Management
  • Time Management
  • Attention to Detail
  • Multitasking Abilities

Timeline

Fast Food Manager

Kebabs On Queen
08.2022 - Current

Grab Driver ( Part Time )

Grab Malaysia
08.2020 - 04.2021

Restaurant Chef

Nasi Kandar De Maju
02.2020 - 12.2021

Cafe Chef ( Part Time )

Flying Chef Cafe
12.2016 - 05.2019

Managing Director

Nuh Metal Resources -Non Ferrous, Ferrous, E-Waste
01.2009 - 04.2016

Warehouse Supervisor

Mesiniaga Berhad - IBM
01.2004 - 12.2008

Kitchen Hand / Waiter

Thaqwa Coner SDH. BHD
05.1998 - 10.2003

Advanced Diploma - Hospitality Management

Pax Institute of Education

Associate Of Arts - Commerce

Sekolah Menengah Sultan Ahmad Tajuddin
Hussen Abu Bakar