An adept individual consistently achieves and surpasses productivity goals, demonstrating a proven ability to swiftly troubleshoot and resolve issues. Upholding a high standard of professionalism, patience, and efficiency, this diligent, detail-oriented professional possesses comprehensive knowledge of various administrative and office functions. Characterized by flexibility, hard work, and a resolute drive for success, effective communication and relationship-building are recognized as key strengths, yielding optimal results.
Overview
26
26
years of professional experience
Work History
Fast Food Manager
Kebabs On Queen
08.2022 - Current
Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
Reconciled cash and credit card transactions to maintain accurate records.
Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Purchased food and cultivated strong vendor relationships.
Restaurant Chef
Nasi Kandar De Maju
02.2020 - 12.2021
Coordinated catering events for special occasions, tailoring menus to meet client preferences while exceeding expectations for quality and presentation.
Determined which items needed to be ordered from suppliers and took into account budgetary requirements.
Developed weekly specials that were created with fresh, local ingredients.
Adapted quickly to changing demands during peak hours, executing multiple orders simultaneously without sacrificing quality or attention to detail.
Trained new kitchen staff in proper cooking techniques, safety procedures, and sanitation standards.
Developed signature recipes that increased brand recognition and customer loyalty to the restaurant.
Maintained high levels of cleanliness and organization within the kitchen space, adhering to strict health code regulations.
Managed inventory effectively, minimizing waste while maintaining high-quality food offerings for guests.
Oversaw cleaning and maintenance of kitchen to boost safety and prevent accidents.
Enhanced guest satisfaction by creating innovative and visually appealing dishes with fresh ingredients.
Collaborated with front-of-house staff to provide exceptional service, ensuring seamless communication between departments.
Reduced food costs by negotiating better pricing with suppliers and implementing portion control guidelines.
Ensured consistent taste by standardizing recipes and measuring ingredients accurately across all dishes served at the restaurant.
Implemented seasonal menu changes to highlight locally sourced ingredients and appeal to diverse palates.
Placed orders to restock items before supplies ran out.
Handled and stored food to eliminate illness and prevent cross-contamination.
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Developed and remained accountable for safety, quality, consistency and adherence to standards.
Implemented food cost and waste reduction initiatives to save money.
Grab Driver ( Part Time )
Grab Malaysia
08.2020 - 04.2021
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Communicated with customers to provide delivery updates and confirm delivery locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.