Hutdanuy Tahaprom
Pukekohe,AUK
Summary
Dynamic Retail Associate with over 12 years of experience in customer service and sales, recognized for consistently surpassing revenue targets and enhancing customer satisfaction. Exceptional communication skills and a deep understanding of retail dynamics lead to the development of strong customer relationships. Proven expertise in delivering personalized product recommendations that address diverse client needs, fostering retention and loyalty. Dedicated to leveraging extensive experience in both front-facing and back-of-house operations to elevate team performance and enhance the overall shopping experience.
Overview
12
12
years of professional experience
Work History
Sales Representative
Noel Leeming
Papakura, Auckland
02.2022 - 09.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Delivered exceptional customer service by providing product knowledge information for customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Executed daily opening and closing procedures for the electronics department.
- Performed inventory counts as needed on electronic items within assigned departments.
- Promoted additional services such as extended warranties and repair plans.
- Upsold accessories that complimented electronic purchases.
- Updated product knowledge through training sessions provided by vendors.
- Coached staff on product knowledge, sales techniques, and customer service standards.
- Attended trade shows, conferences, seminars related to the electronics industry.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Duty Manager
Rebel Sport
Pukekohe, Auckland
08.2012 - 01.2022
- Created positive work environment for employees and delivered exceptional customer service.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cross-trained in every store role to maximize operational knowledge.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
Education
High School Diploma -
Pukekohe High School
2008
Certificate - Applied Technology: Audio Visual
Unitec
Auckland2010
Skills
- Leadership
- Training & Development
- Team management
- Customer service
- Multitasking
- POS system operation
- Sales expertise
- Cash register operation
- Retail merchandising expertise
- Customer assistance
- Troubleshooting
- Merchandising knowledge
- Warehouse operations
- Dispatch management
- Distribution and warehousing
Timeline
Sales Representative
Noel Leeming
02.2022 - 09.2024
Duty Manager
Rebel Sport
08.2012 - 01.2022
High School Diploma -
Pukekohe High School
Certificate - Applied Technology: Audio Visual
Unitec
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